Administration Officer

Townsville City Council; Townsville City; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

5 weeks annual leave

Leave loading 17.5%

Personal/Carers Leave

Parental Leave 14 weeks

Domestic & Family Violence Leave

Natural Disaster Leave

Salary progression

Superannuation employer contribution 9

Salary sacrifice opportunities

Learning and development

Fitness Passport

Employee Loyalty Program

Employee Assistance Program

Council super contribution 13.5%

Job summary

Townsville City Council is seeking an Administration Officer to support the Infrastructure and Operations Division. You will provide administrative, financial, and customer service support across a range of services, coordinating requests, maintaining records, and assisting with procurement and reporting.

This role requires a Certificate IV in Business (or equivalent) and strong communication, organizational skills, and proficiency in Microsoft Office.

Qualifications

• Certificate IV in Business (or similar) and/or significant relevant administration experience.
• Demonstrated experience providing high-quality administrative, financial, and secretariat support in a busy environment.
• Excellent customer service and communication skills with the ability to build positive relationships with a diverse range of stakeholders.
• Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.
• Advanced computer skills and proficiency in Microsoft Office applications.
• Experience using financial and administration systems, such as CiAnywhere, CES, or similar enterprise systems.
• The ability to work independently while contributing positively as part of a team.
• A flexible and adaptable approach to work, with the willingness to support multiple teams and locations across the division as required.
• A strong commitment to workplace health and safety and maintaining a positive safety culture.
• A current Queensland "C" Class Driver Licence.

Responsibilities

• Provide administrative, financial, and customer service support across a diverse range of services.
• Coordinate service requests and maintain accurate records.
• Prepare correspondence and reports; support procurement activities.
• Ensure efficient administrative processes and collaborate with internal teams and stakeholders.

Skills

Microsoft Office

Advanced computer skills

Customer service

Communication

Organisational skills

Education

Certificate IV in Business

Tools

CiAnywhere

CES

Job description

Division/Section: Infrastructure and Operations - Engineering and Asset Infrastructure Planning

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: $78,412 - $84,646 per annum + super

Location: Townsville

Application Close: 11:45pm, Thursday 8 October 2026

About The Role

As an Administration Officer, you will play an important role in supporting the Infrastructure and Operations Division by providing high-quality administrative, financial, and customer service support across a diverse range of services that help keep Townsville running. Working collaboratively with internal teams, leadership, and stakeholders, you will coordinate service requests, maintain accurate records, prepare correspondence and reports, support procurement activities, and ensure efficient administrative processes. This is a varied role that requires strong organisational skills, attention to detail, and a commitment to delivering exceptional customer service while contributing to Council's vision of Growing Townsville.

About You

• Certificate IV in Business (or similar) and/or significant relevant administration experience.
• Demonstrated experience providing high-quality administrative, financial, and secretariat support in a busy environment.
• Excellent customer service and communication skills with the ability to build positive relationships with a diverse range of stakeholders.
• Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.
• Advanced computer skills and proficiency in Microsoft Office applications.
• Experience using financial and administration systems, such as CiAnywhere, CES, or similar enterprise systems.
• The ability to work independently while contributing positively as part of a team.
• A flexible and adaptable approach to work, with the willingness to support multiple teams and locations across the division as required.
• A strong commitment to workplace health and safety and maintaining a positive safety culture.
• A current Queensland "C" Class Driver Licence.

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Liana

Contact Email: [e-mail]

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [e-mail] or phone [phone] for a confidential discussion.