Administration & Customer Service

Rainbow Pet Farewell; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Fuel allowance

Job summary

Rainbow Pet Farewell is seeking a reliable, organised part-time Administration & Delivery Assistant to join our compassionate team in Sydney. The role blends office administration, customer service, booking management, job tracking, and occasional deliveries.

You will manage bookings, maintain records in our system, use Excel for spreadsheets, coordinate schedules, and prepare memorial packages for delivery. A vehicle is required for occasional deliveries and will be reimbursed.

Qualifications

• Own reliable vehicle for occasional deliveries (reimbursed).
• Proficiency in Microsoft Excel, including data entry, sorting and organizing information.
• Experience using booking or job management systems (creating bookings, updating statuses).
• Good computer literacy and ability to learn new software.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Answer incoming phone calls and respond to customer and veterinary clinic enquiries.
• Manage emails and provide professional, compassionate customer service.
• Enter new bookings and job information into our booking management system.
• Track and update all jobs, ensuring records are accurate and up to date.
• Use Microsoft Excel to maintain spreadsheets, track bookings and organise operational records.
• Coordinate and monitor collection and delivery schedules.
• Prepare urns, memorial keepsakes and packages for delivery.
• Check orders to ensure all items are correct before dispatch.
• Occasionally deliver completed memorial packages and urns to customers or veterinary clinics.
• Assist with general office administration and daily operational tasks.
• Maintain a clean, organised and professional working environment.

Skills

Microsoft Excel

Data entry

Organisation

Customer service

Time management

Delivery coordination

Tools

Booking system

Job description

Rainbow Pet Farewell is a compassionate pet cremation and aftercare service supporting families and veterinary clinics throughout Sydney and Greater Sydney.

We pride ourselves on providing professional, respectful and caring services during difficult times.

We are currently seeking a reliable, organised and compassionate Part-Time Administration & Delivery Assistant to join our growing team.

This is a varied role combining office administration, customer service, booking management, job tracking, preparation of memorial packages and occasional deliveries.

Key Responsibilities

• Answer incoming phone calls and respond to customer and veterinary clinic enquiries.
• Manage emails and provide professional, compassionate customer service.
• Enter new bookings and job information into our booking management system.
• Track and update all jobs, ensuring records are accurate and up to date.
• Use Microsoft Excel to maintain spreadsheets, track bookings and organise operational records.
• Coordinate and monitor collection and delivery schedules.
• Prepare urns, memorial keepsakes and packages for delivery.
• Check orders to ensure all items are correct before dispatch.
• Occasionally deliver completed memorial packages and urns to customers or veterinary clinics.
• Assist with general office administration and daily operational tasks.
• Maintain a clean, organised and professional working environment.

Applicants must have:

• Their own reliable vehicle for occasional deliveries (Will be reimbursed)
• Proficiency in Microsoft Excel, including data entry, maintaining spreadsheets, sorting, filtering and organising information.
• Previous experience using booking or job management systems, including creating bookings, updating job statuses and tracking appointments or orders.
• Good computer literacy and confidence learning new software.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• The ability to manage multiple tasks and prioritise workloads.
• A compassionate and respectful approach when communicating with grieving pet owners.
• The ability to work independently and as part of a small but growing team.
• A reliable, punctual and professional attitude.
• Previous experience in administration, reception, customer service or deliveries would be highly regarded.

What We Offer

• Part-time employment with a growing local business.
• A friendly, supportive and respectful working environment.
• A varied role combining administration and practical duties.
• Training on our internal procedures and systems.
• Fuel allowance provided for work-related deliveries.
• The opportunity to make a meaningful difference to families during difficult times.
• Future opportunities and growth within the company.