Keepsake and Preparation Coordinator

Mayday Recruitment; City of Lake Macquarie; Sur place; AUD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Q Fever Vaccination

Full training & ongoing support

Résumé du poste

Mayday Recruitment is partnering with a leading pet aftercare provider to recruit a Keepsake & Preparation Coordinator for their Morisset facility. You will support families with memorial services, preparing pets for viewings and cremations, and helping create personalised keepsakes.

This permanent, full-time role suits someone empathetic and detail‑oriented, comfortable in a caring yet operational environment, and able to work closely with internal teams and veterinary clinics to deliver a

Qualifications

• Naturally compassionate and empathetic.
• Excellent attention to detail and quality workmanship.
• Strong customer service and communication skills.
• Good computer skills and confidence using Microsoft Office and internal systems.
• Backgrounds in Quality Control, Administration, Customer Service, Animal Care, Veterinary Clinics, Healthcare, Funeral Services, Craft-Based or Creative Roles, Production or Manufacturing, Warehousing and Logistics.

Responsabilités

• Providing compassionate and professional customer service via phone and email.
• Preparing pets for viewings and cremation services with dignity and care.
• Creating personalised keepsakes including paw prints, fur clippings and memorial items.
• Processing ashes and placing them into urns, keepsake products and memorial jewellery.
• Coordinating engraving requests and quality-checking keepsake products.
• Performing quality control checks to ensure the highest standards are maintained.
• Completing accurate data entry and maintaining compliance documentation.
• Managing customer communications and enquiries.
• Assisting with stock control, warehouse duties and deliveries.
• Supporting a clean, safe and organised working environment.
• Working closely with the wider team to deliver a premium service experience.

Connaissances

Compassionate

Attention to detail

Customer service

Organised

Communication skills

Outils

Microsoft Office

Internal systems

Description du poste

Mayday Recruitment is proud to partner with a leading pet aftercare provider to recruit a Keepsake & Preparation Coordinator for their Morisset facility. This is a unique opportunity to join a purpose-driven organisation where your work genuinely makes a difference to families during a difficult time.

No industry experience is required. This role is ideally suited to someone who is empathetic, reliable and comfortable working in a caring yet operational environment, taking pride in getting the little details right while contributing to meaningful work within a supportive team.

The Opportunity

As a Keepsake & Preparation Coordinator, you'll play an important role in ensuring families receive a beautiful and meaningful memorial experience for their beloved pets.
This position supports the cremation process both before and after services are completed, with responsibilities ranging from preparing pets for viewings and cremations through to creating personalised keepsakes and memorial products.

You’ll work closely with internal teams, veterinary clinics and customers to ensure every detail is handled with care, dignity and accuracy.

What You'll Be Doing

• Providing compassionate and professional customer service via phone and email.
• Preparing pets for viewings and cremation services with dignity and care.
• Creating personalised keepsakes including paw prints, fur clippings and memorial items.
• Processing ashes and placing them into urns, keepsake products and memorial jewellery.
• Coordinating engraving requests and quality-checking keepsake products.
• Performing quality control checks to ensure the highest standards are maintained.
• Completing accurate data entry and maintaining compliance documentation.
• Managing customer communications and enquiries.
• Assisting with stock control, warehouse duties and deliveries.
• Supporting a clean, safe and organised working environment.
• Working closely with the wider team to deliver a premium service experience.

Mayday Recruitment is proud to partner with a leading pet aftercare provider to recruit a Keepsake & Preparation Coordinator for their Morisset facility. This is a unique opportunity to join a purpose-driven organisation where your work genuinely makes a difference to families during a difficult time.

No industry experience is required. This role is ideally suited to someone who is empathetic, reliable and comfortable working in a caring yet operational environment, taking pride in getting the little details right while contributing to meaningful work within a supportive team.

The Opportunity

As a Keepsake & Preparation Coordinator, you'll play an important role in ensuring families receive a beautiful and meaningful memorial experience for their beloved pets.
This position supports the cremation process both before and after services are completed, with responsibilities ranging from preparing pets for viewings and cremations through to creating personalised keepsakes and memorial products.

You’ll work closely with internal teams, veterinary clinics and customers to ensure every detail is handled with care, dignity and accuracy.

What You'll Be Doing

• Providing compassionate and professional customer service via phone and email.
• Preparing pets for viewings and cremation services with dignity and care.
• Creating personalised keepsakes including paw prints, fur clippings and memorial items.
• Processing ashes and placing them into urns, keepsake products and memorial jewellery.
• Coordinating engraving requests and quality-checking keepsake products.
• Performing quality control checks to ensure the highest standards are maintained.
• Completing accurate data entry and maintaining compliance documentation.
• Managing customer communications and enquiries.
• Assisting with stock control, warehouse duties and deliveries.
• Supporting a clean, safe and organised working environment.
• Working closely with the wider team to deliver a premium service experience.

What We’re Looking For

This role would suit someone who enjoys detailed, process-driven work and takes pride in delivering quality outcomes.

You may come from a background in:

• Quality Control
• Administration
• Customer Service
• Animal Care
• Veterinary Clinics
• Healthcare
• Funeral Services
• Craft-Based or Creative Roles
• Production or Manufacturing
• Warehousing and Logistics

We’re looking for someone who:

• Is naturally compassionate and empathetic.
• Has exceptional attention to detail.
• Is comfortable performing hands‑on tasks.
• Is organised and highly process-driven.
• Takes pride in quality workmanship.
• Has strong customer service and communication skills.
• Is physically capable of standing for long periods and lifting moderate weights.
• Is comfortable working around deceased pets.
• Has good computer skills and confidence using Microsoft Office and internal systems.

What’s In It For You?

• Permanent full‑time opportunity.
• Full training and ongoing support provided.
• Meaningful work that helps families honour the memory of a beloved pet.
• A varied role combining customer care, administration, quality control and craftsmanship.
• Supportive and collaborative team culture.
• Opportunity to develop a long‑term career in a growing industry.
• Work for an organisation that genuinely makes a difference to people during an emotional time.
• Q Fever Vaccination (required).

A Role With Purpose

This isn’t your typical production role. Every keepsake, paw print and memorial item you create becomes a lasting memory for a family saying goodbye to a much‑loved pet. If you’re compassionate, detail-oriented and looking for meaningful work where the little things truly matter, we’d love to hear from you.