Field Services & Customer Relations Officer

MAYDAY Recruitment Group; Windsor; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Paid overtime

Full training and ongoing support

Descripción de la vacante

MAYDAY Recruitment Group is partnering with a leading pet aftercare provider to recruit an Area Manager for their growing operations team based in South Windsor, NSW. This permanent full-time role is on the road, building relationships with veterinary clinics and families while delivering compassionate service during a difficult time.

You will be the face of the business in your region, managing scheduled runs, maintaining service standards and ensuring a premium experience.

Formación

• Experience in customer-facing roles and driving a service-focused culture.
• Ability to manage daily field deployments and schedules.
• Comfortable lifting up to 25 kg and driving across multiple sites.

Responsabilidades

• Collect pet-related items and ashes with care and professionalism.
• Maintain strong relationships with veterinary clinics and families.
• Manage daily routes, schedules and records with accuracy.
• Deliver compassionate customer service on the road.

Conocimientos

Customer service

Relationship management

Driver's Licence

Field service

Logistics coordination

Descripción del empleo

Field Services & Customer Relations Officer

Area Manager
South Windsor, NSW | Full-Time Permanent

Mayday Recruitment is proud to partner with a leading pet aftercare provider to recruit an Area Manager for their growing operations team based in South Windsor.

This is a unique opportunity for someone who enjoys being on the road, building relationships and delivering exceptional customer service. You'll play an important role supporting families through the loss of a beloved pet while working closely with veterinary clinics and the wider operations team.

If you're someone who genuinely enjoys helping people, has a compassionate nature and thrives in a customer-facing environment, this could be the meaningful career opportunity you've been looking for.

The Opportunity

As an Area Manager, you'll be the face of the business within your region, responsible for collecting pets from veterinary clinics and families and returning ashes following cremation services.

This role is much more than driving. It's about building trusted relationships with veterinary clinics, providing compassionate support to pet owners and ensuring every interaction is handled with care, professionalism and respect.

You'll spend the majority of your day on the road managing scheduled runs, maintaining service standards and delivering a premium customer experience during what can be an emotional time for families.

What You'll Be Doing

• Collecting pets from veterinary clinics and private residences.
• Returning ashes to families and veterinary clinics.
• Handling pets with dignity, care and respect at all times.
• Building and maintaining strong relationships with veterinary clinics.
• Providing compassionate and professional customer service to pet owners.
• Managing daily collection and delivery schedules.
• Maintaining accurate records and updating system information.
• Ensuring company vehicles are maintained to a high standard.
• Supporting the wider operations team where required.
• Representing the business professionally within the community.

What We're Looking For

This role could suit someone from a customer-facing, field service or relationship management background who enjoys working independently and building strong relationships.

You may come from:

• Relationship management
• Courier or delivery driving
• Logistics and transport
• Field service roles
• Veterinary clinics
• Community services
• Mining or physically demanding operational environments

Industry experience is not essential. We're looking for attitude, empathy and a genuine passion for helping people.

We're looking for someone who:

• Has a strong customer service focus.
• Holds a current unrestricted Driver's Licence.
• Is physically fit and capable of lifting up to 25kg.
• Enjoys building relationships with people.
• Is compassionate and emotionally intelligent.
• Is organised and reliable.
• Is comfortable driving throughout the day.
• Takes pride in maintaining high standards.

What's In It For You?

• Permanent full-time position.
• Company vehicle provided with take-home option.
• Monday to Friday hours.
• Approximately 38 hours per week.
• Paid overtime available.
• Full training and ongoing support provided.
• Opportunity to build a long-term career within a growing organisation.
• Meaningful work where you genuinely make a difference.
• Supportive team environment.

A Role With Purpose

This isn't your typical driving or customer service role.
Every day, you'll help families navigate one of the most difficult moments of pet ownership while ensuring their beloved companion is cared for with dignity and respect.
If you're looking for a role where compassion, customer service and relationship building are just as important as operational excellence, we'd love to hear from you.