Customer Care & Admin Specialist – Office-Based (Newcastle)

Medilogic; Newcastle City Council; On-site; AUD 52,000 - 66,000; Full time

Job summary

Medilogic is seeking a proactive Administration & Customer Care Assistant to support our busy Newcastle office and national sales team. You will be the first point of contact for customers, handling calls and emails while performing a range of administrative and customer service tasks.

This fast-paced role requires organisation, strong communication, and teamwork. Experience with MS Office and basic MYOB or ERP systems is a plus, and a friendly, professional phone manner is essential.

Qualifications

• Previous experience in administration, customer service or an office-based role.
• Confidence using Microsoft Office and phone systems.
• Strong communication skills and a professional phone manner.
• The ability to multitask and stay organised in a fast-moving environment.
• A proactive attitude and willingness to learn.
• A team-first mindset while also taking initiative to get things done.
• Experience with systems such as MYOB or other procurement/ERP platforms is beneficial but not essential.

Responsibilities

• Manage incoming calls, emails and shared inboxes.
• Provide friendly, professional support to customers including hospitals, clinics and healthcare practitioners.
• Assist customers with product enquiries and provide general product information.
• Process quotes, orders and invoices.
• Create and maintain customer accounts in our system.
• Coordinate with our national sales representatives to support customer needs.
• Provide updates to customers regarding orders and delivery timeframes.
• Assist with general administration tasks to keep the office running smoothly.

Skills

Administration

Customer service

MS Office

Phone systems

Communication

Multitasking

Teamwork

MYOB/ERP systems

Tools

MYOB

ERP platforms

Job description

Medilogic is seeking a proactive Administration & Customer Care Assistant to support our busy Newcastle office and national sales team. You will be the first point of contact for customers, handling calls and emails while performing a range of administrative and customer service tasks.

This fast-paced role requires organisation, strong communication, and teamwork. Experience with MS Office and basic MYOB or ERP systems is a plus, and a friendly, professional phone manner is essential.