Administration/Claims Assistant

Moretto Group; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Moretto Group is seeking an Administration/Claims Assistant to join our Carrum Downs team. The role starts on a casual basis with a 3-month probation, then transitions to a part-time position upon successful completion.

You will help keep claims processes running smoothly, support day-to-day tasks, and assist clients and team members with professional service. Ideal candidates will be detail-oriented, well-organised, and capable of handling multiple tasks in a fast-paced environment.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Good computer skills and data-entry experience.
• A friendly and professional telephone manner.
• Excellent communication and customer service skills.
• The ability to manage multiple tasks and prioritise workloads.
• A professional and confidential approach to handling information.
• A positive attitude and willingness to learn.

Responsibilities

• Preparing, updating and maintaining reports.
• Managing schedules, appointments and bookings.
• Completing data entry and maintaining accurate records.
• Answering incoming phone calls and assisting with enquiries.
• Providing telephone assistance and directing calls where required.
• General administrative and office support.

Skills

Attention to detail

Organisational skills

Time management

Communication skills

Customer service

Multitasking

Confidentiality

Telephone manner

Tools

MS Office

Job description

About the role

Moretto Group is looking for a friendly, motivated Administration/Claims Assistant to join our team in Carrum Downs, Victoria.

You will start on a casual basis for a 3-month probation period to ensure we are the perfect fit for each other. Upon successful completion, you will automatically transition into a secure, part-time position.

As part of our team, you’ll play an important role in keeping our claims process running smoothly. You’ll support day-to-day claims tasks, help keep things organised, and work closely with both clients and team members to make sure everything is handled efficiently and professionally.

This role is perfect for someone who enjoys a fast-paced environment, is comfortable juggling multiple tasks, and takes pride in delivering great service. If you’re proactive, detail-oriented, and enjoy being part of a supportive team, you’ll fit right in.

Key Responsibilities

• Preparing, updating and maintaining reports.
• Managing schedules, appointments and bookings.
• Completing data entry and maintaining accurate records.
• Answering incoming phone calls and assisting with enquiries.
• Providing telephone assistance and directing calls where required.
• General administrative and office support.

About You

To be successful in this role, you will have:

• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Good computer skills and data-entry experience.
• A friendly and professional telephone manner.
• Excellent communication and customer service skills.
• The ability to manage multiple tasks and prioritise workloads.
• A professional and confidential approach to handling information.
• A positive attitude and willingness to learn.

Previous insurance or claims administration experience would be an advantage but is not essential for the right candidate.