Administration Assistant & Customer Services

Sapphire Financial Services; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Sapphire Financial Services seeks an administrative assistant to provide high-quality support to the Director and senior staff. You will handle client reports, data entry, and front-desk duties, contributing to efficient office operations.

Proven MS Office expertise, meticulous attention to detail, and strong communication are essential. You will work in a supportive team, with ongoing training and opportunities for development within financial services.

Qualifications

• High-level proficiency in Microsoft Office Suite (Word/Excel/Outlook).
• Excellent attention to detail and accuracy.
• Ability to follow established processes and workflows.
• Strong communication skills, both written and verbal.
• Capable of prioritising tasks and meeting deadlines.
• Friendly, team-focused attitude with initiative.

Responsibilities

• Preparing client reports (training provided).
• Liaising with clients and assisting with enquiries.
• Liaising with industry providers and institutions.
• Implementing and processing paperwork (training provided).
• Completing and lodging various industry forms.
• Maintaining and updating client databases (training provided).
• Providing administrative support including data entry, filing, mail and reporting tasks.
• Reception and client service support, including phone and front-desk duties as required.

Skills

MS Office proficiency

Attention to detail

Process adherence

Independent initiative

Phone manners

Written and verbal communication

Team-oriented

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

You will be responsible for providing high-quality administrative and customer service support to the Director and senior support staff. This position offers variety and responsibility, with opportunities to expand your skills and grow within the business.

Key responsibilities

Preparing client reports (training provided)

Liaising with clients and assisting with enquiries

Liaising with industry providers and institutions

Implementing and processing paperwork (training provided)

Completing and lodging various industry forms

Maintaining and updating client databases (training provided)

Providing administrative support including data entry, filing, mail and reporting tasks

Reception and client service support, including phone and front-desk duties as required

About you

High-level proficiency in Microsoft Office Suite - Advanced working knowledge of Microsoft Word, Excel and Outlook, with the ability to confidently and efficiently use these programs in a professional office environment

Exceptional attention to detail - A high level of accuracy and care, with the ability to identify errors and ensure work is completed to a consistently high standard

Demonstrated ability to follow established processes, procedures and workflows consistently and accurately

Commitment to continuous learning and development - A genuine desire to build knowledge, develop new skills and continually improve proficiency and effectiveness in the role

Strong initiative and ability to work independently

Excellent phone manner and customer service skills

Professional presentation

Ability to manage deadlines and prioritise tasks

Strong written and verbal communication skills

A friendly and team-focused attitude

Ongoing training and support

Career development opportunities within financial services

Work as part of a supportive and professional team