Retail Assistant Manager | South Melbourne

Petstock Group; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Wellbeing support

Sustainability projects

Additional paid leave

Paid parental leave

Health and wellness discounts

Workplace Banking access

Résumé du poste

Petstock Group in Melbourne is seeking an Assistant Store Manager to back the Store Manager and lead a passionate team in delivering world-class customer service. You will set the tone on the shop floor, mentor colleagues, and ensure the store runs smoothly.

You’ll drive sales targets, manage stock, support visual merchandising, and actively engage with the local community to strengthen our presence. Join a friendly, inclusive culture built on family values and a shared love of pets.

Qualifications

• Experience leading a store team with a focus on delivering exceptional customer service.
• Proven ability to achieve and exceed sales targets.
• Strong leadership to motivate high-performing teams and foster a positive culture.
• Ability to manage priorities and deadlines in a dynamic retail environment.
• Commitment to safe Work, Health & Safety practices.
• Established business acumen and local market understanding.

Responsabilités

• Lead by example, mentoring and inspiring the team daily.
• Support the Store Manager in coaching and development.
• Provide exceptional customer experience by leading the frontline.
• Maintain stock accuracy and enforce stock integrity processes.
• Assist in visual merchandising to reflect VM standards.
• Recruit, onboard and induct new team members.
• Foster a fun, supportive in-store culture.
• Support local marketing opportunities and sponsorships.

Connaissances

Store leadership

Sales targets achievement

Team motivation

Customer service

Safety culture

Stock management

Visual merchandising

Recruitment & onboarding

Description du poste

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Assistant Store Manager at Petstock and support the Store Manager in leading a passionate team to deliver the world-class customer service we’re known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Why Petstock is the Place for You

• Free access to Sonder our wellbeing, safety, and mental health support service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Recruit, onboard, and induct high-calibre new team members
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build a high-performing teams whilst fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work environment
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.