Administration Assistant - Level 1

Liberty Community.org.au; Gold Coast City; On-site; AUD 52,000 - 66,000; Full time

Job summary

Liberty Community Connect is seeking an Administration/Reception role to support the Services Admin Supervisor and Liberty’s team. You will greet staff, volunteers, clients and visitors, answer calls, process mail, draft correspondence, and assist with banking and reimbursements.

You will maintain records, stationery, and client birthday lists, while providing courteous service and strong communication with staff, clients and stakeholders.

Qualifications

• Demonstrated high level of customer service skills.
• Strong written and spoken communication abilities.
• Proficient with MS365 and able to learn organisation-specific programs.

Responsibilities

• Provide efficient, welcoming reception for staff, volunteers, clients and visitors.
• Monitor emails and mail; prepare and send outgoing mail via Australia Post.
• Draft correspondence and prepare bulk mailouts including labels and envelopes.
• Assist in financial administration including banking, fee collection and reimbursements.
• Maintain birthday lists and send cards to clients, staff and volunteers.
• Monitor stationery and supplies; ensure adequate stock.
• Undertake filing, records management and archiving of documents.
• Photocopying, scanning and basic equipment maintenance.
• Establish and maintain professional relationships with clients and contacts.
• Liaise with clients, carers, volunteers and management to support Liberty activities.

Skills

Customer service

Communication

Typing

Office admin

Education

Administration certificate/qualifications

Tools

MS365

MYOB

Job description

The role is responsible for providing a wide range of high quality, efficient and effective reception and administrative duties supporting the Services/Admin Supervisor and the general needs of the overall Liberty team. These duties will complement Liberty's approach that client services and support will offer choice and flexibility ensuring that individual needs and goals are met with a vision of health and wellness.

Key responsibilities

• Provide an efficient, welcoming, friendly and courteous reception service including greeting staff, volunteers, clients and visitors, answer incoming calls and assisting with enquiries using excellent telephone skills, redirect calls and/or forward accurate messages
• Monitor and redirect emails, collect incoming mail from Australia Post and distribute, prepare and attend at Australia Post to send outgoing mail
• Draft correspondence as requested by Operations Team Leader, compile and prepare bulk postal mail outs and other correspondence including preparation of labels, envelopes, contents and Australia Post documents and attend at Australia Post to mail
• Assist in the financial administration through banking, fee collection, and reimbursements, including attending at Bank to deposit funds
• Monitor and maintain birthday lists and send birthday cards to clients in the community, staff, volunteers, committee members, sub-contractors etc
• Monitor and maintain stationery and consumable supplies to ensure an appropriate level of supplies
• Undertake filing, records management and archiving of Liberty's documents and files
• Undertake photocopying and scanning, equipment maintenance
• Establish and maintain a professional relationship with clients
• Liaise effectively with clients, carers, volunteers, staff, management, and all contacts of Liberty

About you

• Relevant certificate/qualifications in administration and/or demonstrated equivalent experience
• Demonstrated high level of skills in customer service
• Communication and literacy – both oral and written
• Computers – MS365 and the ability to quickly learn specific programs of the organisation
• Competent & accurate typing
• Knowledge of MYOB
• Demonstrated physical capacity to perform the duties of the position as required
• NDIS Worker Clearance
• Driver's licence in the state of residency

About us

Liberty Community Connect is an organisation that provides services for people that are elderly, adults with a disability and their carers, supporting people to live a life of their choice.