Administration Assistant & Lead Intake

The Local Guys; Adelaide; On-site; AUD 45,000 - 58,000; Full time

Job summary

The Local Guys is seeking an Admin Assistant for our Adelaide CBD support centre. This full-time role supports Franchise Partners and customers, handling calls, gathering information, and connecting customers with the right team.

Based in a brand-new office on King William Street, you’ll assist with stock packing, office organisation and daily tasks. The role runs 7:00am–3:00pm, Monday to Friday, with easy public transport access.

Qualifications

• Experience in admin support and frontline customer service.
• Able to manage multiple tasks and priorities.
• Comfortable using multiple computer systems and phones.

Responsibilities

• Answering and directing phone calls and emails from customers, taking details and allocating to the right people.
• Managing calendars and scheduling appointments
• Maintaining office supplies and inventory
• General administration and housekeeping duties

Skills

Customer service

Phone handling

Time management

Multitasking

Job description

5001 Adelaide The Local Guys

We’re an award-winning, fast-growing national franchise specialising in Electrical Test & Tag, Pest Control and Cleaning, with Franchise Partners across Australia and now New Zealand.

This role is based in our Support Centre is based in Adelaide CBD, where our team recruits and supports Franchise Partners and works with new and existing customers. We’re growing quickly and looking for an enthusiastic, talented person to join the team and grow with us!

We’re looking for a customer service extraordinaire that loves a challenge. No two days are the same, and the right person will be quick on their feet, have a bubbly personality, and be an avid problem solver.

As our Admin Assistant, you keep the office running. From answering lead calls and helping customers solve problems, to gathering their information and connecting them with the right Franchise Partner, you’ll be involved in all sorts of things — including packing and sending stock to our Franchise Partners and making sure the office is stocked, organised and ready for the week ahead.

The role is Full Time 7:00am – 3:00pm (Monday-Friday), centrally located in a brand new office building in the heart of King William Street. Equipped with a gym in the building, and right by multiple public transport access points on our doorstep.

• Answering and directing phone calls and emails from customers, taking details, verifying them and allocating them to the right people.
• Managing calendars and scheduling appointments
• Maintaining office supplies and inventory
• General administration and housekeeping duties

• Has a genuine “can-do” attitude and is keen to learn
• Has great attention to detail
• Confident using multiple computer systems simultaneously while managing phone calls
• Is confident on the phone and knows how to make a great first impression
• Has strong time management and organisational skills
• Builds great relationships and genuinely enjoys working with people
• Is open to feedback and always looking for ways to improve
• Takes ownership of mistakes, learns from them and works proactively to fix them
• Is reliable, positive and happy to jump in and help wherever needed
• Has full rights to work in Australia

As a family-built franchise, we look at each Franchise Partner and staff member as a member of the family. We value great personalities and relationships, and believe in a healthy balance between professionalism and fun!

Working with us, you can also expect:

• A fun, exciting team and fast-paced role where no two days are the same
• A day off on your birthday!

At The Local Guys, we view each person in our team as a part of our family and always endeavour to create a personal connection with everyone that joins our company. We’re ‘people persons’ and pride ourselves on the relationships we build within our team. We’re big believers that by looking after your team, the rest will take care of itself!

Successful applicants will be required to provide a current Police Clearance Check.