Inbound Call Ceneter Team Member

The Local Guys; Adelaide; Sur place; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Extra personal day off each month

Birthday day off

Gym in building

Central location near transport

Résumé du poste

The Local Guys in Adelaide is seeking a bubbly, organised Customer Service & Inbound Call Center professional to support franchise partners and clients from our central office. This full-time role runs 7:00am–3:00pm, Monday to Friday, in a brand-new city centre building with gym facilities and easy transit access.

Ideal candidates bring a can-do attitude, strong communication skills, and solid IT know-how with Excel and Word, plus the ability to manage calendars, orders, and data entry with

Qualifications

• Comfortable handling calls and emails with a friendly, professional manner.
• Ability to manage calendars and scheduling with accuracy.
• Proactive in resolving issues and supporting management.
• Eligible to work in Australia with current rights.

Responsabilités

• Answering and directing phone calls and emails.
• Managing calendars and scheduling appointments.
• Maintaining office supplies and inventory.
• Organising orders for delivery.
• Data entry and general administration.

Connaissances

Can-do attitude

Attention to detail

Phone etiquette

Time management

Organisation skills

IT skills

Relationship management

Right to work

Outils

Excel

Word

Email

Description du poste

Job Description

The Position:

We're looking for a well-organised, customer service extraordinaire that loves a challenge. No two days are the same, and the right person will be quick on their feet, have a bubbly personality, and be an avid problem solver.

As Customer Sevice & Inbound Call Center , you are the "backbone" of the office , ensuring operations are smooth, efficient, and well-coordinated. You'll be speaking with new customers, existing Franchise Partners, and people in the process of starting their own business, so we want you to 'wow' them with a bright and friendly personality. Our Administration Assistant is a vital support to management and the team, often juggling multiple tasks at once.

The role is Full Time 7:00am - 3:00pm (Monday-Friday), centrally located in a brand new office building in the heart of King William Street. Equipped with a gym in the building, and right by multiple public transport access points on our doorstep.

About Us:

We are an award-winning, rapidly growing, national Electrical Test & Tag, Pest Control and Cleaning franchise with Franchise Partners located across every Australian state, and now New Zealand! In an exciting period of growth for the business, we're looking for an enthusiastic and talented person to fit right into our Support Centre team and help take our brand to the next level!

Our National Support Centre is located in Adelaide CBD, South Australia, where our enthusiastic team focuses on the recruitment of new franchise partners and support of existing franchise partners, as well as working with new and existing clients.

Why The Local Guys?

As a family-built franchise, we look at each Franchise Partner and staff member as a member of the family. We value great personalities and relationships, and believe in a healthy balance between professionalism and fun!

Working with us, you can also expect:

• A fun, exciting team and fast-paced role where no two days are the same
• 1 additional personal day off each month, not included in your annual leave!
• A day off on your birthday!

Responsibilities include:

• Answering and directing phone calls and emails
• Managing calendars and scheduling appointments
• Maintaining office supplies and inventory
• Organising orders for delivery
• Data entry
• General administration tasks

The ideal candidate will possess:

• A "can-do" attitude and approach to learning
• Great attention to detail
• Confident phone manner and email etiquette
• Strong time management and organisational skills
• Strong IT skills (Email, Excel, Word)
• Relationship management skills and openness to feedback
• Full rights to work in Australia

At The Local Guys, we view each person in our team as a part of our family and always endeavour to create a personal connection with everyone who joins our company. We are 'people persons' and pride ourselves on the relationships we build within our team. We're big believers that by looking after your team, the rest will take care of itself!

Successful applicants will be required to provide a current Police Clearance Check.

Job summary We're looking for a bubbly people-person and organisation whiz to 'wow' our customers and help keep the office daily hustle and bustle running!

Key selling points

• No two days are the same, perfect for someone looking for a fun challenge!
• Enjoy an extra paid day off each month, not included in your annual leave!
• Enjoy a paid day off on your birthday to celebrate with your family and friends!