Admin Assistant / Customer Service Officer

Sanitair; Tweed Heads South; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Stable hours

National exposure

Supportive culture

Career growth

Job summary

Sanitair in Tweed Heads South is seeking an Administration Assistant / Customer Service role. You will be the first point of contact for clients nationwide, handling inbound queries and providing accurate information in a friendly, professional manner.

This permanent, weekday-only role offers a 4–5 day week, 9:00am–5:00pm hours, and a pay rate of $30.00–$35.00 per hour plus superannuation, with opportunities for growth within a nationwide organisation.

Qualifications

• Proven customer service experience in a busy environment.
• Ability to handle high volume enquiries professionally.
• Strong attention to detail and accuracy in records.

Responsibilities

• Answer and manage a high volume of inbound phone and email enquiries.
• Provide friendly, accurate and timely information to clients and stakeholders.
• Navigate multiple internal systems to record and update customer details.
• Direct complex queries to the appropriate departments.

Skills

Customer service experience

Phone & email handling

Attention to detail

Autonomy

Job description

Position: Administration Assistant / Customer Service Role
Location: Tweed Heads South
Employment Type: Permanent / Ongoing
Hours: 4–5 day work week - flexible | Monday–Friday only | 9:00am–5:00pm
Pay Rate: $30.00–$35.00 per hour + superannuation based on experience

The Opportunity

We’re seeking a confident, friendly and experienced customer-focused professional with a high attention to detail to join our small easy going team at head office in a dedicated Customer Service Officer role. This is an ideal position for someone who thrives in a structured, weekday-only environment and enjoys being the first point of contact for clients across Australia.

You’ll handle inbound enquiries, provide accurate information nationally and support internal teams while working within established systems and processes. With flexible 4–5 day arrangements and consistent 9–5 hours, this role offers excellent work-life balance and the chance to grow within a supportive, nationwide organisation.

What’s On Offer

• Competitive pay: $30.00–$35.00 per hour + super
• Flexible schedule: 4 or 5 days per week (Monday–Friday)
• Stable hours: 9:00am–5:00pm, no shifts, no weekends
• National exposure: Work with clients and teams across Australia
• Supportive culture: Professional, collaborative head office environment
• Career growth: Opportunities for development and progression

About the Role

• Answer and manage a high volume of inbound phone and email enquiries especially in summer.
• Provide friendly, accurate and timely information to clients and stakeholders
• We encourage proactive suggestions for improving procedures, policies and any areas where you see opportunities to strengthen our current environment.
• Navigate multiple internal systems to record and update customer details
• Direct complex queries to the appropriate departments when required
• Maintain accurate records and follow company procedures and privacy standards
• Contribute to continuous improvement in service delivery and client experience

About You

• Confident, personable and genuinely enjoys helping people
• Experienced in customer service, contact centre or senior administration roles
• Comfortable using business systems and learning new technology quickly
• An excellent communicator with strong active listening skills
• Calm and professional, even in high-pressure situations
• Ability to work autonomously
• Detail-oriented, reliable and self-motivated
• A positive team player who works well within an established structure
• Advantageous: Previous experience in a senior customer service role or team leadership capacity.