Customer Service & Sales Representative

The Flooring Shop; City of Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Superannuation as per legislation

Staff discounts and training

Job summary

The Flooring Shop is seeking an Administration & Customer Service Officer to support daily operations, handle customer inquiries, quotes and scheduling, and coordinate suppliers. You will contribute to professional image and customer satisfaction through accurate records and proactive communication.

Ideal candidates bring experience in admin or customer service, strong communication, and familiarity with MS Office, Google Suite, POS or quoting software, and Xero.

Qualifications

• Proven experience in administration or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist customers in person, over the phone, and via email.
• Provide accurate product information, pricing, and availability.
• Schedule appointments with customers and the sales team.
• Support customers through quotations, orders and installations.
• Manage calls, emails and correspondence.
• Prepare quotes, invoices and receipts using the business systems.
• Maintain records of sales, inventory and supplier orders.
• Schedule installations and liaise with installers for smooth workflow.
• Update CRM and supplier databases; follow up on quotes and leads.

Skills

Communication

Customer service

Organisation

Multitasking

Tools

Microsoft Office

Google Suite

CRM system

POS/quoting software

Xero

Job description

The Administration & Customer Service Officer provides high-quality administrative support and exceptional customer service to ensure the smooth day-to-day operation of The Flooring Shop. This role supports sales, scheduling, supplier coordination, and customer communication, contributing directly to the company's professional image and customer satisfaction.

Key responsibilities

• Greet and assist customers in person, over the phone, and via email in a friendly, professional manner
• Provide accurate product information, pricing, and availability
• Schedule appointments with customers and sales team
• Support customers through the quotation, order, and installation process
• Manage incoming calls, emails, and correspondence
• Prepare and issue quotes, invoices, and receipts using the business's software systems
• Maintain accurate and organised records of sales, inventory, and supplier orders
• Schedule installations and liaise with installers, ensuring smooth workflow and communication
• Update and maintain the customer and supplier database (CRM system)
• Follow up on customer quotes and potential leads to convert sales

About you

• Previous experience in administration and/or customer service roles
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail and accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite
• Confidence working with point-of-sale or quoting software
• Ability to multitask and prioritise in a technically detailed environment
• Professional, positive, and proactive 'can do' attitude
• Experience in the flooring, construction, or home improvement industry (desirable)
• Familiarity with Xero, or similar accounting software (desirable)
• Basic knowledge of social media and marketing tools (desirable)

• Superannuation as per legislation
• Staff discounts and training opportunities available