Administration Assistant

RSL LifeCare; Blue Mountains City; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Not-for-profit tax benefits

Staff discounts via Maxxia Rewards

Leave Loading - 17.5%

Career opportunities across services

Job summary

RSL LifeCare is seeking an Admin Officer for a part-time role in Picton. You will respond to phone and email enquiries, greet visitors, and manage records and compliance in a supportive aged-care setting.

The role requires excellent communication, strong organisational skills, and the ability to work both independently and as part of a team, with flexible hours across a Mon-Fri schedule.

Qualifications

• Experience as an Administration Officer in Aged Care or health-related organisation.
• Highly organised and able to manage time effectively.
• Managing a Reception area including high-volume calls and emails as well as in-person enquiries.
• Excellent customer service and communication skills.
• Team player but also able to work independently.

Responsibilities

• Respond to phone and email enquiries.
• Greet visitors and residents, ensuring entry into the logbook.
• Manage rostering and staff allocations.
• Ensure accurate record-keeping.
• Maintain compliance with the organization's requirements.

Skills

Administration

Reception management

Customer service

Team player

Time management

Tools

MS Office

CRM systems

Job description

• Imagine a career filled with purpose and possibility
• Competitive rates of pay
• Fulfilling work that fits around your life

Employment Type: Part-time, Monday-Friday 8am-4pm (flexible hours)
Contract Type: Permanent Part-time
Location: Picton

About Us:
At RSL LifeCare, our Residential Care teams have the ability to make a big difference in the lives of veterans and seniors while they receive quality and compassionate care in our aged care homes. This is an opportunity for you to join a large social purpose organisation where you can have a huge positive impact and feel the personal and professional reward in return.
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or who are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

About the role:
As an Admin Officer at Peter Cosgrove House, Narrabeen, every day you're empowered to make a meaningful difference to people's lives. Within our supportive work environment, your skills and compassion are valued. You will have the opportunity to:

• Respond to phone and email enquiries
• Greet visitors and residents, ensuring their entry into the logbook
• Manage rostering and staff allocations
• Ensure accurate record-keeping.
• Maintain the organization's compliance requirements

RSL LifeCare offers a range of benefits including:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Leave Loading - 17.5% pay top-up on paid leave
• Career opportunities across Residential Care homes and Community Services

About You:
We are excited to hear from you about this role! We are looking out for:

• Experience as an Administration Officer in Aged Care or a similar Health related organisation
• Highly organised and able to manage time effectively
• Managing a Reception area including high-volume calls and emails as well as in-person enquiries
• Excellent customer service and communication skills
• Team player but also able to work independently
• Resilience and ability to manage complaints and problem-solve
• Above average computer literacy, in particular Microsoft Office and experience in CRM systems
• Excellent written and verbal skills

Join us today and see where it takes you tomorrow!
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.