Admin Receptionist

Melbourne Automatic Gate Repairs; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Melbourne Automatic Gate Repairs in Thomastown VIC is seeking a friendly receptionist, office administrator and customer service coordinator to support day-to-day operations in a growing garage door, gate and automation service business.

Initially casual for three months, with the view to a permanent full-time role, you will handle calls, scheduling, quotes, invoicing, and enquiries, while delivering exemplary service to tradespeople and customers.

Qualifications

• Excellent spoken and written English.
• Exceptional telephone and customer service skills.
• Strong computer and typing skills.
• Excellent organisation and attention to detail.
• Ability to multitask in a busy service environment.
• Confidence dealing with customers and tradespeople.
• Initiative and problem-solving skills.
• Reliability and punctuality.
• Ability to work independently as well as within a team.
• Willingness to learn and take on additional responsibilities.

Responsibilities

• Answering incoming calls professionally and confidently.
• Booking and scheduling service calls, repairs and installations.
• Allocating and coordinating jobs with technicians.
• Managing calendars and appointments.
• Following up customers, quotes, bookings and outstanding jobs.
• Responding to emails, SMS and online enquiries.
• Monitoring new leads and ensuring they are actioned quickly.
• Customer service and complaint handling.
• Data entry and maintaining accurate customer and job records.
• Preparing quotes, invoices and general documentation.

Skills

Excellent spoken English

Written English

Telephone skills

Customer service

Typing speed

Organisational skills

Multitasking

Interpersonal confidence

Problem solving

Reliability & punctuality

Job description

Melbourne Automatic Gate Repairs – Thomastown VIC

This is a receptionist, office administrator and customer service coordinator role for a growing garage door, gate and automation service business. This is much more than simply answering phones. You will become an important part of day-to-day operations and grow into the role.

The position will initially commence on a casual basis for approximately three months while training is completed and suitability is assessed. For the right person, the intention is to progress into a permanent full-time position with greater responsibility and opportunities as the business continues to grow.

Key responsibilities

• Answering incoming calls professionally and confidently
• Booking and scheduling service calls, repairs and installations
• Allocating and coordinating jobs with technicians
• Managing calendars and appointments
• Following up customers, quotes, bookings and outstanding jobs
• Responding to emails, SMS and online enquiries
• Monitoring new leads and ensuring they are actioned quickly
• Customer service and complaint handling
• Data entry and maintaining accurate customer and job records
• Preparing quotes, invoices and general documentation

About you

• Excellent spoken and written English
• Exceptional telephone and customer service skills
• Strong computer and typing skills
• Excellent organisation and attention to detail
• Ability to multitask in a busy service environment
• Confidence dealing with customers and tradespeople
• Initiative and problem-solving skills
• Reliability and punctuality
• Ability to work independently as well as within a team
• A willingness to learn and take on additional responsibilities