Garage Door Office Administrator & Scheduler

Precision Garage Doors and Gates; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Precision Garage Doors and Gates in Sydney, NSW seeks an Office Administrator to support customer inquiries, schedule installations and service calls, process orders, and maintain records. The role coordinates with technicians and the sales team to keep operations efficient and accurate.

The ideal candidate has excellent communication, strong customer service orientation, and proficiency in MS Office and CRM systems. Prior garage door admin experience is preferred but not essential.

Qualifications

• Excellent verbal and written communication with customers and colleagues.
• Strong focus on delivering high-quality customer service.
• Professional phone manner and courteous communication at all times.
• Ability to multitask and prioritize multiple responsibilities.
• Willingness to learn company products, systems and processes.

Responsibilities

• Act as a primary contact for customers, handling inquiries, complaints, and providing information about products and services.
• Coordinate and schedule technician appointments for installations, maintenance, and repairs.
• Process customer orders, enter work orders, and manage garage door parts inventory.
• Liaise between customers, sales team and field technicians for clear communication.
• Maintain organized records (digital and paper) including customer data, service history and sales data.
• Provide general office support such as filing, correspondence, and office supplies management.
• Communicate deposits, progress and final payments with customers.

Skills

Customer service

Communication

Professional phone manner

Multitasking

Learning mindset

Tools

MS Office

CRM systems

Scheduling software

Job description

Precision Garage Doors and Gates in Sydney, NSW seeks an Office Administrator to support customer inquiries, schedule installations and service calls, process orders, and maintain records. The role coordinates with technicians and the sales team to keep operations efficient and accurate.

The ideal candidate has excellent communication, strong customer service orientation, and proficiency in MS Office and CRM systems. Prior garage door admin experience is preferred but not essential.