Office administrator

Precision Garage Doors and Gates; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Precision Garage Doors and Gates in Sydney, NSW seeks an Office Administrator to support customer inquiries, schedule installations and service calls, process orders, and maintain records. The role coordinates with technicians and the sales team to keep operations efficient and accurate.

The ideal candidate has excellent communication, strong customer service orientation, and proficiency in MS Office and CRM systems. Prior garage door admin experience is preferred but not essential.

Qualifications

• Excellent verbal and written communication with customers and colleagues.
• Strong focus on delivering high-quality customer service.
• Professional phone manner and courteous communication at all times.
• Ability to multitask and prioritize multiple responsibilities.
• Willingness to learn company products, systems and processes.

Responsibilities

• Act as a primary contact for customers, handling inquiries, complaints, and providing information about products and services.
• Coordinate and schedule technician appointments for installations, maintenance, and repairs.
• Process customer orders, enter work orders, and manage garage door parts inventory.
• Liaise between customers, sales team and field technicians for clear communication.
• Maintain organized records (digital and paper) including customer data, service history and sales data.
• Provide general office support such as filing, correspondence, and office supplies management.
• Communicate deposits, progress and final payments with customers.

Skills

Customer service

Communication

Professional phone manner

Multitasking

Learning mindset

Tools

MS Office

CRM systems

Scheduling software

Job description

Garage doors office Administrator provides essential support by managing customer inquiries, scheduling installations and service calls, processing orders, maintaining records, and coordinating with technicians and sales teams.

Key responsibilities

Act as a primary point of contact for customers, handling inquiries, complaints, and providing information about products and services

Coordinate and schedule technician appointments for installations, maintenance, and repairs

Process customer orders, enter work orders, and manage inventory related to garage door parts and hardware

Serve as a liaison between customers, the sales team, and field technicians, ensuring clear and efficient communication

Maintain organized digital and paper records, including customer information, service history, and sales data

Provide general office support, such as filing, managing correspondence, and maintaining office supplies

Liaise with customers regarding deposit, progress and final payments

About you

Excellent verbal and written communication skills for interacting with customers and colleagues

Strong focus on providing high-quality customer service and maintaining a positive attitude

Proficient in MS Office, CRM systems, and other relevant software for data management and operations

Strong organizational skills, the ability to prioritize tasks, and manage multiple responsibilities simultaneously

High standard of professionalism and a professional phone manner

Willingness to learn the company's products, systems, and processes

Previous administrative or receptionist experience, particularly in the garage door industry, is often preferred but not always essential

Familiarity with scheduling software, CRM systems, and general office procedures is beneficial

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an office administrator?
• How much notice are you required to give your current employer?

Steelpro

Neilson Financial Services

What can I earn as an Office Administrator