Automatic Door Service Technician

Access Automation; City of Melbourne; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Competitive pay

Overtime

RDOs

Job summary

Access Automation is seeking an Automatic Door Service Technician to service premium automatic door systems across Melbourne. This road-based role operates from clients' sites, with a company vehicle, tools, phone and fuel card provided from day one.

You will work with a supportive field team, report to the Service Operations Manager, and perform maintenance, fault-finding, installation, and client coaching while keeping safety and data records up to date.

Qualifications

• Strong diagnostic and fault-finding across mechanical and electrical systems.
• Full Australian Driver's Licence is mandatory.
• Minimum 1–2 years of relevant technical, trade or field service experience.
• Prior automatic door industry experience or formal trades is highly regarded.
• Exceptional customer service and clear communication.
• Full working rights in Australia required.

Responsibilities

• Maintenance and service: perform scheduled preventative maintenance on automatic door systems.
• Rapid response: diagnose and fix urgent on-site faults and repair safely.
• Installation: commission new door systems and safety components.
• Client engagement: advise clients on technical solutions and deliver great service.
• Administration and safety: log service data and uphold safety standards.

Skills

Diagnostic & fault-finding

Full Licence

Experience 1–2 yrs

Industry experience

Communication

Work rights Australia

Job description

Join a growing, well-respected name in the automatic door industry — fully equipped, genuinely autonomous, and backed by a team that treats you like a professional.

About Access Automation

At Access Automation, we specialise in the installation, repair, and maintenance of premium automatic door systems across diverse commercial and industrial settings. As demand for our services grows across Melbourne, we're looking to grow our team of service technicians right alongside it. We pride ourselves on a supportive culture where our team is treated with genuine respect and valued as individuals.

About the Role

As an Automatic Door Service Technician, you will be the face of our company. This is a dynamic, autonomous road-based role servicing our high-profile commercial and industrial clients all over Melbourne. While our main office is based in Hallam, your day will be spent out on the road, fully equipped with a company vehicle, tools, phone, and fuel card. You will work alongside a supportive field team and report directly to the Service Operations Manager.

Key Responsibilities

• Maintenance & Service: Execute scheduled preventative maintenance on diverse automatic door systems.

• Rapid Response: Diagnose and fault-find urgent reactive equipment breakdowns on-site, then repair efficiently and safely.

• Installation: Commission new automatic door systems and advanced electronic safety components.

• Client Engagement: Advise clients on technical solutions and deliver elite customer service.

• Administration & Safety: Log accurate service data into our mobile CRM system and uphold strict safety standards.

Skills and Experience

• Diagnostic & Fault-Finding: Strong diagnostic and fault-finding abilities across mechanical and electrical systems are essential for this role.

• Full Licence Required: A full Australian Driver's Licence is mandatory for this position.

• Experience: Minimum 1–2 years of relevant technical, trade, or field service experience.

• Highly Regarded: Prior automatic door industry experience or formal trades (Electrical, Glazing, Fabricating, Mechanical).

• Communication: Exceptional customer service skills and a clear communication style.

• Work Rights: Full working rights in Australia are required for this position (Australian citizen or permanent resident).

Benefits and Culture

• Fully Equipped: Company vehicle, tools, phone, and fuel card provided from day one.

• Attractive Pay: Earn a competitive hourly rate plus superannuation.

• Flexible & Extra Hours: Overtime available for after-hours or out-of-schedule client site work.

• Rostered Days Off: 1 or 2 RDOs every 28 days, agreed by negotiation between you and your employer.

• Genuine Work-Life Balance: Flexible arrangements to ensure work fits your life.

• Ongoing Technical Training: We invest in your product and industry knowledge so you can keep growing in the role.

• Variety & Autonomy: Manage your day on the road with total autonomy and no two days being the same.