Admin Officer, Housing Services – Public Sector

NSW Department of Communities and Justice; Wagga Wagga; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Job summary

The NSW Department of Communities and Justice invites applications for an Administration Officer - Housing Services within HOMES NSW. Based in the Southern & Western District, you will provide essential administrative support to ensure housing services operate efficiently and deliver high-quality customer service.

This role offers a structured public sector career with a talent pool for future opportunities, travel across the district, and the chance to contribute to community outcomes in a

Qualifications

• Demonstrated experience providing high-quality administrative support, including records management and maintaining accurate information systems.
• Strong customer service skills with the ability to respond professionally to enquiries, identify customer needs and provide accurate, timely information.
• Excellent organisational skills with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a busy environment.
• Proficiency using contemporary office technologies and business systems to improve efficiency, maintain records and support team operations.

Responsibilities

• Coordinate records management activities, prepare correspondence and documentation, support meetings, arrange travel and events, maintain databases and records, and respond to enquiries from customers and stakeholders.
• Assist with routine financial and purchasing transactions while ensuring compliance with agency procedures and standards.
• Manage a shared mailbox, ensuring enquiries are responded to promptly and matters are allocated, redirected, or escalated appropriately.
• Work as part of a collaborative team emphasizing customer service, professionalism and continuous improvement.

Skills

Records management

Customer service

Organisational skills

Office technologies

Travel across district

Tools

Business systems

Job description

The NSW Department of Communities and Justice invites applications for an Administration Officer - Housing Services within HOMES NSW. Based in the Southern & Western District, you will provide essential administrative support to ensure housing services operate efficiently and deliver high-quality customer service.

This role offers a structured public sector career with a talent pool for future opportunities, travel across the district, and the chance to contribute to community outcomes in a