Admin - Experienced or Trainee

Flick Anticimex; Mackay Regional; Presencial; AUD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Incentives

Structured training

Onsite parking

Career progression

Employee discounts

Descripción de la vacante

Flick Anticimex is expanding its Customer Care team in Mackay, delivering pest control and hygiene services across Australia. You will handle inbound and outbound calls, convert inquiries into bookings, and foster long-term customer relationships.

You’ll work in a fast-paced, high-volume environment with a focus on service excellence, achieving sales targets, and accurate CRM logging. A positive, team-oriented culture and opportunities for growth are offered.

Formación

• Excellent oral and written communication.
• Sales-driven with ability to build rapport.
• Tech-savvy and quick to learn CRM systems.
• Strong Excel and Outlook skills.

Responsabilidades

• Convert inbound and outbound enquiries into bookings and long-term customers.
• Deliver expert advice and friendly service that builds trust and drives results.
• Hit and exceed daily sales targets with confidence and consistency.
• Log activities accurately in our CRM and track performance.
• Support admin tasks while keeping your focus on conversion.
• Collaborate with your team to maintain a positive, high-energy culture.
• Represent Flick with professionalism, integrity, and care.

Conocimientos

Communication skills

Sales persuasion

Customer service mindset

Team collaboration

Herramientas

CRM systems

Excel

Outlook

Microsoft Office

Descripción del empleo

Flick Anticimex is a global leader in pest control and hygiene services, trusted by homes and businesses across Australia for over 100 years. With 40+ branches across the Pacific, we deliver smart, safe, and sustainable solutions that protect people and property. Join a team driven by quality, innovation, and a strong sense of purpose.

Customer Care Administrator

Location: Mackay QLD 4740

About Flick Anticimex

Flick Anticimex is a global leader in pest control and hygiene services, trusted by homes and businesses across Australia for over 100 years. With 40+ branches across the Pacific, we deliver smart, safe, and sustainable solutions that protect people and property. Join a team driven by quality, innovation, and a strong sense of purpose.

The Opportunity

We’re expanding our team and hiring Customer Care Agents to help us keep pace with high demand. In this fast-paced, high-volume environment, you’ll handle inbound and outbound calls, deliver exceptional service, and convert enquiries into bookings and long-term customers.

What You’ll Do

• Convert inbound and outbound enquiries into bookings and long-term customers
• Deliver expert advice and friendly service that builds trust and drives results
• Hit and exceed daily sales targets with confidence and consistency
• Log activities accurately in our CRM and track performance
• Support admin tasks while keeping your focus on conversion
• Collaborate with your team to maintain a positive, high-energy culture
• Represent Flick with professionalism, integrity, and care

What You Bring

• Excellent oral and written communication
• Sales-driven mindset with strong persuasion and rapport-building skills
• Tech-savvy and quick learner; comfortable with CRM systems
• Good computer skills and proficient in Microsoft Excel and Outlook
• Reliable attendance, strong work ethic, and thrive in a fast-paced, high-volume call centre
• Prior call centre or sales experience preferred (not essential)

Why Join Flick

• Competitive pay + incentives
• Structured training and ongoing development
• Employee discounts on Flick products and services
• Inclusive, supportive culture with real career progression
• Onsite parking and public holiday entitlements
• Be part of a trusted brand with a century of service excellence

Equal Opportunity: Flick Anticimex is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace.