Customer Care & Booking Specialist

Flick Anticimex; Mackay Regional; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Structured training

Onsite parking

Career progression

Employee discounts

Job summary

Flick Anticimex is expanding its Customer Care team in Mackay, delivering pest control and hygiene services across Australia. You will handle inbound and outbound calls, convert inquiries into bookings, and foster long-term customer relationships.

You’ll work in a fast-paced, high-volume environment with a focus on service excellence, achieving sales targets, and accurate CRM logging. A positive, team-oriented culture and opportunities for growth are offered.

Qualifications

• Excellent oral and written communication.
• Sales-driven with ability to build rapport.
• Tech-savvy and quick to learn CRM systems.
• Strong Excel and Outlook skills.

Responsibilities

• Convert inbound and outbound enquiries into bookings and long-term customers.
• Deliver expert advice and friendly service that builds trust and drives results.
• Hit and exceed daily sales targets with confidence and consistency.
• Log activities accurately in our CRM and track performance.
• Support admin tasks while keeping your focus on conversion.
• Collaborate with your team to maintain a positive, high-energy culture.
• Represent Flick with professionalism, integrity, and care.

Skills

Communication skills

Sales persuasion

Customer service mindset

Team collaboration

Tools

CRM systems

Excel

Outlook

Microsoft Office

Job description

Flick Anticimex is expanding its Customer Care team in Mackay, delivering pest control and hygiene services across Australia. You will handle inbound and outbound calls, convert inquiries into bookings, and foster long-term customer relationships.

You’ll work in a fast-paced, high-volume environment with a focus on service excellence, achieving sales targets, and accurate CRM logging. A positive, team-oriented culture and opportunities for growth are offered.