Admin & Customer Service

Timeless; Sydney; Hybrid; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Job summary

Timeless is seeking a organised, client-focused team member to be the first point of contact for our clients and to keep daily operations running smoothly in Sydney.

The role requires fluency in Korean and English, with responsibilities spanning bilingual communication, customer service, scheduling, data entry, filing, invoicing with Xero, and occasional after-hours support. A hybrid work arrangement is possible after probation.

Qualifications

• Bilingual fluency in Korean and English (written and spoken) is essential.
• Experience with Excel and Word for record keeping.
• Familiarity with Xero for invoicing.
• Strong organisational skills and a client‑focused mindset.
• Willingness to work after-hours and on weekends if needed.

Responsibilities

• Bilingual communication: respond to client emails and calls in Korean and English.
• Provide excellent customer service and resolve inquiries promptly.
• Manage schedules and allocate tasks to relevant teams.
• Maintain accurate records using Excel and Word.
• Organise and manage filing systems, both physical and digital.
• Assist with invoicing using Xero and basic bookkeeping chores.
• Support the team with ad‑hoc duties as required.
• Be available to respond to client messages outside business hours.

Skills

Bilingual (Korean/English)

Organised

Client-focused

Tools

Excel

Word

Xero

Job description

We are a leading commercial cleaning company serving over 5,000 clients. We have achieved consistent growth of 30% per annum over the past five years, and we project growth of more than 300% over the next decade. Join us at an exciting stage of our expansion.

About the Role

We are looking for a organised, client-focused team member to be the first point of contact for our clients and to keep our daily operations running smoothly.

Fluency in both Korean and English (written and spoken) is essential.

Responsibilities

Bilingual Communication: Respond to client emails and calls in both Korean and English, and liaise between clients and the relevant internal teams.

Customer Service: Handle inquiries, resolve issues promptly, and ensure a positive client experience.

Scheduling and Work Allocation: Manage and update work schedules, and allocate tasks efficiently to the appropriate teams.

Record Keeping and Data Entry: Maintain accurate, well-organised records using Excel and Word.

Filing: Organise and manage physical and digital files for easy access.

Basic Bookkeeping and Invoicing: Assist with bookkeeping tasks and prepare invoices using Xero.

Ad-hoc Duties: Support the team with additional tasks as required.

After-Hours Availability: Be available to respond to client messages and emails outside business hours and on weekends when needed.

Flexible Working

Following the probation period, and subject to performance review, you may work from home 1-2 days per week.