Bilingual Admin & Customer Service Coordinator (Remote)

Timeless; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working after probation

Work from home 1-2 days/week

Job summary

Timeless in Sydney is seeking a highly organized, client-focused team member to be the first point of contact for our clients and to keep daily operations running smoothly. Fluency in Korean and English is essential.

You will handle bilingual communications, support scheduling, maintain records in Excel/Word, and assist with basic bookkeeping and invoicing using Xero. After probation, flexible/hybrid options may apply.

Qualifications

• Fluency in Korean and English (written and spoken) is essential.
• Experience in customer service and administration roles preferred.
• Proficiency with Excel and Word for record keeping and invoicing.

Responsibilities

• Bilingual communication: respond to client emails and calls in Korean and English, liaise with internal teams.
• Customer service: handle inquiries, resolve issues promptly, ensure a positive client experience.
• Scheduling and work allocation: manage and update schedules, allocate tasks to teams.
• Record keeping and data entry: maintain accurate records using Excel and Word.
• Filing: organise physical and digital files for easy access.
• Basic bookkeeping and invoicing: assist with invoicing using Xero.
• Ad-hoc duties: support team with additional tasks as required.
• After-hours availability: respond to client messages outside business hours and weekends when needed.

Skills

Bilingual Korean/English

Customer service

Scheduling

Data entry

Record keeping

Tools

Excel

Word

Xero

Job description

Timeless in Sydney is seeking a highly organized, client-focused team member to be the first point of contact for our clients and to keep daily operations running smoothly. Fluency in Korean and English is essential.

You will handle bilingual communications, support scheduling, maintain records in Excel/Word, and assist with basic bookkeeping and invoicing using Xero. After probation, flexible/hybrid options may apply.