Service Coordinator

Acme Support Services Pty Ltd; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

ACME Support Services is seeking a disability professional to deliver consistent, high-quality support tailored to individual needs. This full-time, on-site role is based in Darra, Brisbane.

You will work closely with participants, families and staff to coordinate supports, monitor quality and ensure person-centred services while maintaining documentation and compliance with NDIS standards.

Qualifications

• Experience in disability, community services, aged care, or related field.
• Organised with ability to juggle competing priorities.
• Confident using technology and maintaining records.
• In-depth understanding of NDIS practice standards and compliance requirements for service providers.

Responsibilities

• Coordinate supports with participants, families, support workers and stakeholders.
• Manage onboarding, service agreements and support documentation.
• Review support arrangements and respond to changes in participant needs.
• Monitor service delivery and address concerns, incidents and complaints.
• Support frontline staff through guidance, communication and problem-solving.
• Maintain accurate records and ensure compliance with NDIS and organisational requirements.
• Assist rostering, workforce coordination and service continuity.
• Build relationships with participants, families and referral partners.
• Identify opportunities to improve participant outcomes and service quality.

Skills

Disability support

Record keeping

NDIS standards

Coordination

Tools

NDIS portal

Job description

ACME Support Services is looking for a disability professional who is passionate about delivering consistent, high-quality support tailored to individual needs. This is a full time, on-site role based out of our office in Darra.

The Role

• Working closely with participants, families, support workers and community stakeholders, you will coordinate supports, monitor service quality, and ensure participants receive reliable, person-centred services.
• Managing participant onboarding, service agreements and support documentation
• Reviewing support arrangements and responding to changes in participant needs
• Monitoring service delivery and addressing concerns, incidents and complaints
• Supporting frontline staff through guidance, communication and problem-solving
• Maintaining accurate records and ensuring compliance with NDIS and organisational requirements
• Assisting with rostering, workforce coordination and service continuity
• Building strong relationships with participants, families and referral partners
• Identifying opportunities to improve participant outcomes and service quality

What We’re Looking For

• Experience in disability, community services, aged care, or a related field
• Organised and able to juggle competing priorities
• Confident using technology and maintaining records
• Has in-depth understanding of the NDIS practice standards and experience on compliance requirements for service providers