Accounts Receivable Specialist — Hybrid, 3-Month Contract

Only About Children; St Leonards; Hybride; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Employee Assistance Program

Collaborative Finance & Family Service

Multi-site organisation

Résumé du poste

Only About Children is seeking an experienced Accounts Receivable Officer for a 3-month contract with potential to extend, based in St Leonards. The role focuses on weekly childcare fee collections, handling declined payments, and resolving family account enquiries across campus networks.

You will work closely with families, campus teams and the Accounts Receivable Manager to ensure timely collections, accurate records and excellent customer service in a fast-paced environment.

Qualifications

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability with judgement for sensitive conversations.
• Customer-focused communication style with ability to build relationships and resolve matters professionally.
• High attention to detail with accurate financial records and controls.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Intermediate Microsoft Office suite skills and confidence with financial/billing systems.
• Experience using Xplor, HubSpot, BPoint or childcare fee administration is advantageous.

Responsabilités

• Prepare and process weekly fee collections across campuses, including EFT files, direct debits and BPoint payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt with timely follow-up.
• Work with families to resolve account matters with empathy and professionalism.
• Maintain accurate family accounts in Xplor, including manual payments, credits and adjustments.
• Investigate and resolve billing enquiries with internal stakeholders.
• Keep records of account activity and communications in CRM and finance systems.
• Support the Accounts Receivable Manager with reconciliations and debt control activities.

Connaissances

Accounts Receivable

Debt collection

Customer service

Attention to detail

Organisational skills

Microsoft Office

CRM systems

Outils

Xplor

HubSpot

BPoint

Description du poste

Only About Children is seeking an experienced Accounts Receivable Officer for a 3-month contract with potential to extend, based in St Leonards. The role focuses on weekly childcare fee collections, handling declined payments, and resolving family account enquiries across campus networks.

You will work closely with families, campus teams and the Accounts Receivable Manager to ensure timely collections, accurate records and excellent customer service in a fast-paced environment.