Accounts Receivable Officer

Only About Children; St Leonards; Híbrido; AUD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Employee Assistance Program

Collaborative Finance & Family Service

Multi-site organisation

Descripción de la vacante

Only About Children is seeking an experienced Accounts Receivable Officer for a 3-month contract with potential to extend, based in St Leonards. The role focuses on weekly childcare fee collections, handling declined payments, and resolving family account enquiries across campus networks.

You will work closely with families, campus teams and the Accounts Receivable Manager to ensure timely collections, accurate records and excellent customer service in a fast-paced environment.

Formación

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability with judgement for sensitive conversations.
• Customer-focused communication style with ability to build relationships and resolve matters professionally.
• High attention to detail with accurate financial records and controls.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Intermediate Microsoft Office suite skills and confidence with financial/billing systems.
• Experience using Xplor, HubSpot, BPoint or childcare fee administration is advantageous.

Responsabilidades

• Prepare and process weekly fee collections across campuses, including EFT files, direct debits and BPoint payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt with timely follow-up.
• Work with families to resolve account matters with empathy and professionalism.
• Maintain accurate family accounts in Xplor, including manual payments, credits and adjustments.
• Investigate and resolve billing enquiries with internal stakeholders.
• Keep records of account activity and communications in CRM and finance systems.
• Support the Accounts Receivable Manager with reconciliations and debt control activities.

Conocimientos

Accounts Receivable

Debt collection

Customer service

Attention to detail

Organisational skills

Microsoft Office

CRM systems

Herramientas

Xplor

HubSpot

BPoint

Descripción del empleo

Accounts Receivable Officer

Job ad reference: OAC/1956518E Location St Leonards Attachments No File Attached Advertisement Open Date 06-Nov-2026 Advertisement Closing Date 15-Nov-2026

About this role

3-month contract | Potential to extend | Hybrid working

Join Only About Children in a hands-on Accounts Receivable role where you will help maintain effective fee collection, accurate family accounts and a positive experience for our families.

About the role

We are seeking an experienced Accounts Receivable Officer to join our St. Leonards based Finance team on an initial three-month contract, with potential to extend.

Reporting to the Accounts Receivable Manager, you will take ownership of weekly childcare fee collections, declined payments and family account enquiries across our campus network. Working closely with families, campus teams and our Family Services Team, you will help ensure accounts are accurate, payments are collected within required timeframes and enquiries are resolved professionally.

This is a hands-on, deadline-driven role suited to an experienced Accounts Receivable professional who can become productive quickly and balance effective debt collection with empathy, discretion and excellent customer service.

Key responsibilities

• Prepare and process weekly fee collections across our campuses, including EFT files, direct debits and BPoint credit card payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt, ensuring timely follow-up before the next billing cycle.
• Work constructively with families to resolve account matters, balancing effective debt collection with empathy, professionalism and exceptional customer service.
• Maintain accurate family accounts in Xplor, including manual payments, approved charges, credits, bond refunds and other account adjustments.
• Investigate and resolve billing enquiries in partnership with internal stakeholders including operations/campus teams.
• Maintain complete and accurate records of account activity, customer communication and agreed actions within HubSpot and relevant finance systems.
• Support the Accounts Receivable Manager with reconciliations, credit control activities and the ongoing delivery of an accurate, responsive and effective accounts receivable function.

About you

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability, including the confidence and judgement to manage challenging or sensitive financial conversations.
• A customer-focused communication style, with the ability to build positive relationships and resolve account matters professionally and respectfully.
• High attention to detail, with demonstrated experience maintaining accurate financial records, processing transactions and following established controls.
• Strong organisational skills, with the ability to manage competing priorities and deliver against strict billing & collection deadlines.
• Intermediate Microsoft Office suite skills, together with confidence learning and using financial, billing and CRM systems.
• A mature, discreet and collaborative approach, with experience using Xplor, HubSpot, BPoint or childcare fee administration considered advantageous.

Why join Only About Children?

At Only About Children, our people are guided by our HEART principles of Honesty, Excellence, Accountability, Respect and Teamwork.

We are proud to offer:

• An initial three-month contract with potential to extend
• Hybrid working, with three days onsite and two days from home following an appropriate training period
• Access to our Employee Assistance Program
• Supportive and collaborative Finance and Family Services teams
• The opportunity to contribute within a large, multi-site organisation

Only About Children is committed to providing a safe, inclusive and respectful environment for children, families and team members. We value diversity and encourage applications from people of all backgrounds.