Accounts Receivable Officer | 3-Month Contract | Immediate Start

Only About Children; Sydney; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Employee Assistance Program

Supportive Finance team

Résumé du poste

Only About Children is hiring an Accounts Receivable Officer in St Leonards Park NSW for an initial three-month contract with potential to extend. You will manage weekly childcare fee collections, handle declined payments and family account enquiries across our campus network, reporting to the AR Manager.

This hands-on role requires experience in AR, strong debt collection skills and a customer-focused approach to ensure accurate accounts and timely payments while maintaining exceptional service

Qualifications

• 3+ years in AR, credit control or similar finance roles.
• Proficient in debt collection with professional communication.
• Strong accuracy in financial records and transactions.
• Experience with CRM/billing systems is a plus.

Responsabilités

• Manage weekly childcare fee collections across campuses.
• Handle declined payments and follow up before next billing cycle.
• Resolve family account enquiries with empathy and professionalism.
• Maintain accurate family accounts in Xplor and related systems.
• Collaborate with operations and campus teams on billing queries.

Connaissances

Accounts Receivable

Debt collection

Customer service

Attention to detail

Communication

Outils

Xplor

HubSpot

BPoint

Description du poste

Accounts Receivable Officer | 3-Month Contract | Immediate Start

Only About Children – St Leonards Park NSW

3-month contract | Potential to extend | Hybrid working

Join Only About Children in a hands-on Accounts Receivable role where you will help maintain effective fee collection, accurate family accounts and a positive experience for our families.

About the role

We are seeking an experienced Accounts Receivable Officer to join our St. Leonards based Finance team on an initial three-month contract, with potential to extend.

Reporting to the Accounts Receivable Manager, you will take ownership of weekly childcare fee collections, declined payments and family account enquiries across our campus network. Working closely with families, campus teams and our Family Services Team, you will help ensure accounts are accurate, payments are collected within required timeframes and enquiries are resolved professionally.

This is a hands-on, deadline-driven role suited to an experienced Accounts Receivable professional who can become productive quickly and balance effective debt collection with empathy, discretion and excellent customer service.

Key responsibilities

• Prepare and process weekly fee collections across our campuses, including EFT files, direct debits and BPoint credit card payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt, ensuring timely follow-up before the next billing cycle.
• Work constructively with families to resolve account matters, balancing effective debt collection with empathy, professionalism and exceptional customer service.
• Maintain accurate family accounts in Xplor, including manual payments, approved charges, credits, bond refunds and other account adjustments.
• Investigate and resolve billing enquiries in partnership with internal stakeholders including operations/campus teams.
• Maintain complete and accurate records of account activity, customer communication and agreed actions within HubSpot and relevant finance systems.
• Support the Accounts Receivable Manager with reconciliations, credit control activities and the ongoing delivery of an accurate, responsive and effective accounts receivable function.

About you

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability, including the confidence and judgement to manage challenging or sensitive financial conversations.
• A customer-focused communication style, with the ability to build positive relationships and resolve account matters professionally and respectfully.
• High attention to detail, with demonstrated experience maintaining accurate financial records, processing transactions and following established controls.
• Strong organisational skills, with the ability to manage competing priorities and deliver against strict billing & collection deadlines.
• Intermediate Microsoft Office suite skills, together with confidence learning and using financial, billing and CRM systems.
• A mature, discreet and collaborative approach, with experience using Xplor, HubSpot, BPoint or childcare fee administration considered advantageous.

Why join Only About Children?

At Only About Children, our people are guided by our HEART principles of Honesty, Excellence, Accountability, Respect and Teamwork.

We are proud to offer:

• An initial three-month contract with potential to extend
• Hybrid working, with three days onsite and two days from home following an appropriate training period
• Access to our Employee Assistance Program
• Supportive and collaborative Finance and Family Services teams
• The opportunity to contribute within a large, multi-site organisation

Only About Children is committed to providing a safe, inclusive and respectful environment for children, families and team members. We value diversity and encourage applications from people of all backgrounds.