Accounts Receivable Specialist - Hybrid, 3-Month Contract

Only About Children; Sydney; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Employee Assistance Program

Career development within a multi-site

Résumé du poste

Only About Children – St Leonards Park NSW is seeking an experienced Accounts Receivable Officer for a 3‑month contract with potential extension. The role is based in our St Leonards campus network and requires hands‑on debt collection, family account management and a focus on accurate billing.

You will work with families, campus teams and our Finance group to reconcile accounts, address declined payments and maintain detailed records across Xplor and HubSpot.

Qualifications

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability with experience handling sensitive financial conversations.
• Customer-focused communication style with ability to build relationships and resolve matters professionally.
• High attention to detail and experience maintaining accurate financial records and processing transactions.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Intermediate Microsoft Office skills and confidence using financial, billing and CRM systems.
• Experience using Xplor, HubSpot, BPoint or childcare fee administration is advantageous.

Responsabilités

• Prepare and process weekly fee collections across our campuses, including EFT files, direct debits and BPoint credit card payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt, ensuring timely follow-up before the next billing cycle.
• Work constructively with families to resolve account matters, balancing effective debt collection with empathy, professionalism and exceptional customer service.
• Maintain accurate family accounts in Xplor, including manual payments, approved charges, credits, bond refunds and other account adjustments.
• Investigate and resolve billing enquiries in partnership with internal stakeholders including operations/campus teams.
• Maintain complete and accurate records of account activity, customer communication and agreed actions within HubSpot and relevant finance systems.
• Support the Accounts Receivable Manager with reconciliations, credit control activities and the ongoing delivery of an accurate, responsive and effective accounts receivable function.

Connaissances

Debt collection

Customer service

Attention to detail

Communication

Organisational skills

Outils

Xplor

HubSpot

BPoint

Microsoft Office

Description du poste

Only About Children – St Leonards Park NSW is seeking an experienced Accounts Receivable Officer for a 3‑month contract with potential extension. The role is based in our St Leonards campus network and requires hands‑on debt collection, family account management and a focus on accurate billing.

You will work with families, campus teams and our Finance group to reconcile accounts, address declined payments and maintain detailed records across Xplor and HubSpot.