Accounts Receivable Officer

Only About Children; Sydney; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Employee Assistance Program

Career development within a multi-site

Descripción de la vacante

Only About Children – St Leonards Park NSW is seeking an experienced Accounts Receivable Officer for a 3‑month contract with potential extension. The role is based in our St Leonards campus network and requires hands‑on debt collection, family account management and a focus on accurate billing.

You will work with families, campus teams and our Finance group to reconcile accounts, address declined payments and maintain detailed records across Xplor and HubSpot.

Formación

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability with experience handling sensitive financial conversations.
• Customer-focused communication style with ability to build relationships and resolve matters professionally.
• High attention to detail and experience maintaining accurate financial records and processing transactions.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Intermediate Microsoft Office skills and confidence using financial, billing and CRM systems.
• Experience using Xplor, HubSpot, BPoint or childcare fee administration is advantageous.

Responsabilidades

• Prepare and process weekly fee collections across our campuses, including EFT files, direct debits and BPoint credit card payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt, ensuring timely follow-up before the next billing cycle.
• Work constructively with families to resolve account matters, balancing effective debt collection with empathy, professionalism and exceptional customer service.
• Maintain accurate family accounts in Xplor, including manual payments, approved charges, credits, bond refunds and other account adjustments.
• Investigate and resolve billing enquiries in partnership with internal stakeholders including operations/campus teams.
• Maintain complete and accurate records of account activity, customer communication and agreed actions within HubSpot and relevant finance systems.
• Support the Accounts Receivable Manager with reconciliations, credit control activities and the ongoing delivery of an accurate, responsive and effective accounts receivable function.

Conocimientos

Debt collection

Customer service

Attention to detail

Communication

Organisational skills

Herramientas

Xplor

HubSpot

BPoint

Microsoft Office

Descripción del empleo

Only About Children – St Leonards Park NSW

3-month contract | Potential to extend | Hybrid working

Join Only About Children in a hands‑on Accounts Receivable role where you will help maintain effective fee collection, accurate family accounts and a positive experience for our families.

About the role

We are seeking an experienced Accounts Receivable Officer to join our St. Leonards based Finance team on an initial three‑month contract, with potential to extend.

Reporting to the Accounts Receivable Manager, you will take ownership of weekly childcare fee collections, declined payments and family account enquiries across our campus network. Working closely with families, campus teams and our Family Services Team, you will help ensure accounts are accurate, payments are collected within required timeframes and enquiries are resolved professionally.

This is a hands‑on, deadline‑driven role suited to an experienced Accounts Receivable professional who can become productive quickly and balance effective debt collection with empathy, discretion and excellent customer service.

Key responsibilities

• Prepare and process weekly fee collections across our campuses, including EFT files, direct debits and BPoint credit card payments.
• Proactively manage declined payments, dishonoured accounts and outstanding debt, ensuring timely follow‑up before the next billing cycle.
• Work constructively with families to resolve account matters, balancing effective debt collection with empathy, professionalism and exceptional customer service.
• Maintain accurate family accounts in Xplor, including manual payments, approved charges, credits, bond refunds and other account adjustments.
• Investigate and resolve billing enquiries in partnership with internal stakeholders including operations/campus teams.
• Maintain complete and accurate records of account activity, customer communication and agreed actions within HubSpot and relevant finance systems.
• Support the Accounts Receivable Manager with reconciliations, credit control activities and the ongoing delivery of an accurate, responsive and effective accounts receivable function.

About you

• At least three years' experience in AR, credit control, debt collection or a similar commercial finance environment.
• Strong debt collection capability, including the confidence and judgement to manage challenging or sensitive financial conversations.
• A customer‑focused communication style, with the ability to build positive relationships and resolve account matters professionally and respectfully.
• High attention to detail, with demonstrated experience maintaining accurate financial records, processing transactions and following established controls.
• Strong organisational skills, with the ability to manage competing priorities and deliver against strict billing & collection deadlines.
• Intermediate Microsoft Office suite skills, together with confidence learning and using financial, billing and CRM systems.
• A mature, discreet and collaborative approach, with experience using Xplor, HubSpot, BPoint or childcare fee administration considered advantageous.

Why join Only About Children?

At Only About Children, our people are guided by our HEART principles of Honesty, Excellence, Accountability, Respect and Teamwork.

We are proud to offer:

• An initial three‑month contract with potential to extend
• Hybrid working, with three days onsite and two days from home following an appropriate training period
• Access to our Employee Assistance Program
• Supportive and collaborative Finance and Family Services teams
• The opportunity to contribute within a large, multi‑site organisation

Only About Children is committed to providing a safe, inclusive and respectful environment for children, families and team members. We value diversity and encourage applications from people of all backgrounds.