Accountants Administration & Receptionist

QSA Accounting Pty; Gold Coast City; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Full-time position

Professional development

Supportive team culture

Bundall location

Job summary

QSA Accounting is seeking a full-time Accountants Administration & Receptionist to join our Bundall team. You will be the first point of contact for clients and colleagues, supporting the accounting team while handling front-of-house duties with professionalism and warmth.

You will assist with onboarding, AML checks, tax return information collection, and engagement letters, ensuring timely lodgement and compliance.

Qualifications

• Proven experience in an Accountants firm handling administrative and reception tasks.
• Strong understanding of Tax Accounting processes.
• Excellent communication skills, both written and verbal, with clients and colleagues.
• Strong organisational abilities with meticulous attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with appointment scheduling and calendar management systems.

Responsibilities

• Act as the first point of contact for client enquiries via phone and email.
• Assist with client onboarding and engagement processes, including AML compliance checks.
• Liaise with clients to obtain information for tax returns, financial statements, BASs, and compliance obligations.
• Prepare and issue Client Engagement letters and Fee Reviews and obtain signed authorities from clients.
• Liaise with the ATO on behalf of clients regarding tax matters and lodgements.
• Follow up outstanding tax lodgements and documentation from clients.
• Monitor and issue ATO tax and ASIC correspondence using ATOMate.
• Issue completed tax returns to clients for approval and lodgement.
• Track lodgement deadlines and gather client information to meet compliance obligations.
• ASIC Corporate Compliance including company registrations and establishment of entities.

Skills

Client service

Communication

Organizational skills

Microsoft Office

Appointment scheduling

Multitasking

Confidentiality

Tools

ATOMate

Job description

Accountants Administration & Receptionist

QSA Accounting is seeking a full-time Accountants Administration & Receptionist to join our team in Bundall. This is a pivotal position that combines administrative excellence with professional front-of-house duties. You will be the first point of contact for our clients and colleagues, whilst providing essential support to our accounting team. This role is crucial in maintaining the smooth operation of our practice and ensuring clients receive an exceptional experience from the moment they interact with us.

This position also would have you working in a collaborative office environment with financial planners as well as mortgage brokers.

Key responsibilities

• Acting as the first point of contact for client enquiries via phone and email.


• Assisting with client onboarding and engagement processes, including completing AML Compliance and identification checks for designated services.


• Liaising with clients to obtain information required for tax returns, financial statements, BASs, and compliance obligations.


• Preparing and issuing Client Engagement letters and Fee Reviews and obtaining signed authorities from clients.


• Liaising with the ATO on behalf of clients regarding tax matters including, requesting payment plans, remissions of penalties, and account adjustments.


• Following up outstanding tax lodgements and correspondence as well as outstanding information and documentation from clients.


• Monitoring and issuing ATO tax and ASIC correspondence and notices via our ATOMate software.


• Issuing completed tax returns to clients for approval and signature, including monitoring signed tax returns and ensuring timely lodgement.


• Tracking lodgement deadlines, getting client information in and assisting the practice in meeting compliance obligations.


• ASIC Corporate Compliance including, company registrations and new entity establishments such as company, Trust and SMSFs.


• Applying for ABNs, TFNs, GST registrations, PAYG withholding registrations, and business names.


• Preparing trust deeds and establishment documentation where applicable.


• Managing workflows as jobs come in as well as coordinating appointments and meetings for accountants, financial planners, mortgage brokers and clients.


• Assist with general office administration, including ordering supplies and managing inventory


• Support the team with ad-hoc tasks to ensure efficient day-to-day operations


• Manage reception duties, greeting clients and colleagues with professionalism and warmth

What we're looking for

• Proven experience in an Accountants firm completing administrative and reception role.


• Strong understanding of Tax Accounting processes and


• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues


• Strong organisational abilities with meticulous attention to detail


• Proficiency in Microsoft Office applications, including Word, Excel and Outlook


• Experience with appointment scheduling and calendar management systems


• Ability to multitask effectively and prioritise workload in a busy environment


• A professional demeanour and genuine commitment to delivering outstanding customer service


• Reliability, discretion and the ability to maintain confidentiality


• Familiarity with document management or filing systems


• Ideally, some experience or knowledge of accounting terminology and practices would be advantageous

What we offer

At QSA Accounting, we value our team members and are committed to providing a supportive and professional work environment. We offer:

• A stable, full-time position with a supportive accounting practice


• Opportunities to develop your skills and knowledge within the accounting sector


• A collaborative team culture where your contributions are valued and recognised


• Professional development and training opportunities


• A welcoming workplace in Bundall with convenient access to local amenities

About us

QSA Accounting is a trusted accounting practice committed to delivering high-quality financial and accounting services to our clients. We pride ourselves on our professional expertise, attention to detail and client-focused approach. Our team works collaboratively to provide comprehensive accounting solutions, and we believe that exceptional client service begins with a welcoming, efficient and well-organised practice. We are dedicated to fostering a workplace where our staff feel valued, supported and motivated to deliver their best work.