Account Manager (Trade / Facilities)

SCIS Property Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

On-site parking

On-site private gym

Modern office location near shops

Competitive salary package

Monday to Friday, 8:00am - 4:30pm

Job summary

SCIS Property Group is seeking an experienced Account Manager to own a key high-profile service account, lead a team of Service Coordinators, and drive KPI performance in a fast-paced trade environment.

You will manage client relationships, monitor profitability, report on service delivery, and mentor your team to deliver exceptional outcomes for clients and the business. The role is full-time, on-site in Sydney, with a modern office, on-site parking, and a supportive team.

Qualifications

• Minimum 3 years' experience in a service-based trade industry.
• Experience as an Account Manager with client relationships, performance management and service delivery.
• Proven leadership capability to guide and support a team.
• Ability to manage escalations and complex client situations.
• Commercial awareness and ability to manage account profitability.
• Strong reporting and analytical skills.
• Proactive, take-charge attitude.
• Excellent communication and stakeholder management.

Responsibilities

• Lead Service Delivery - Full ownership of assigned clients, monitor and drive KPIs and quality performance, oversee day-to-day work order management and workflow, support and handle escalations as required.
• Grow Client Relationships - Build and maintain strong client relationships, identify growth opportunities and improvement initiatives, and present monthly reports showcasing overall service delivery.
• Strengthen Commercial Performance - Manage profitability and financial performance, supported by our accounts team.
• Transformative People Leadership - Support and mentor your team to allow them to succeed and grow within the business. Apply your experience and skills to genuinely support your team and achieve positive outcomes.

Skills

Service industry exp

Account management

Leadership

Escalation handling

Commercial awareness

Reporting & analytics

Proactive attitude

Communication skills

Stakeholder management

Job description

Own a high-performing account, lead a great team, and deliver quality service.

Are you a driven, hands-on leader who knows what it takes to run a high-performing service account in the trade industry? Do you understand the pressures of coordination, client expectations, KPIs, and profitability - and thrive on making it work seamlessly?

We are looking for an experienced Account Manager to join our growing team and take full ownership of a key high-profile account.

About the Role

This is a leadership position within our Service Team, managing a team of Service Coordinators while maintaining full accountability for account performance and client relationships.

You will be the driving force behind operational success, financial outcomes, and long-term growth - ensuring both the client and your team are supported, informed and performing at their best.

Key Responsibilities

• Lead Service Delivery - Full ownership of assigned clients, monitor and drive KPIs and quality performance, oversee day-to-day work order management and workflow, support and handle escalations as required.
• Grow Client Relationships - Build and maintain strong client relationships, identify growth opportunities and improvement initiatives, and present monthly reports showcasing overall service delivery.
• Strengthen Commercial Performance - Manage profitability and financial performance, supported by our accounts team.
• Transformative People Leadership - Support and mentor your team to allow them to succeed and grow within the business. Apply your experience and skills to genuinely support your team and achieve positive outcomes.

Skills and Experience

• Minimum 3 years' experience in a service-based trade industry
• Previous experience as an Account Manager - client relationships, performance management, and service delivery
• Proven leadership capability with the ability to guide and support a team
• Confidence in managing escalations and complex client situations
• Commercial awareness and ability to manage account profitability
• Strong reporting and analytical skills
• A proactive, 'take charge' attitude
• Excellent communication and stakeholder management skills

What We Offer

• Beautiful modern, light, open office space with on-site parking, an on-site private gym, and in a great location with many food, coffee, and retail shops within close walking distance
• Competitive salary package, be recognised and rewarded for your contribution
• Stable, full-time employment: Monday to Friday, 8:00am - 4:30pm
• Supportive, friendly team environment - you will join a growing service team
• Opportunities for personal development and career progression
• Engagement with high-profile commercial and government clients