Account Manager

Modus-Projects-Pty-Ltd-; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Family-friendly benefits

Wellbeing initiatives

EAP

Job summary

Modus Projects is seeking an experienced Account Manager to lead client relationships, contract performance and service delivery across a national Facilities Maintenance portfolio. This hands-on role combines commercial management, team leadership and operational performance, with opportunities to strengthen client partnerships and drive continuous improvement.

The position offers Melbourne CBD location on Collins Street, a competitive salary, and career development opportunities within a

Qualifications

• 4+ years' experience in Facilities Management or related industry.
• Proven account and client relationship management experience.
• Strong commercial, financial and contract management skills.
• Understanding of SLAs, KPIs, budgets and service delivery.
• Leadership, negotiation and stakeholder management capability.
• Strong analytical, problem-solving and communication skills.
• A proactive, commercially minded approach with a focus on results.

Responsibilities

• Build trusted client relationships through proactive communication, accountability and consistent service delivery.
• Act as the key escalation point for complex contractual, operational and service issues.
• Monitor SLAs, KPIs and contractual commitments, identifying risks and leading corrective actions where performance falls short.
• Work with clients and internal stakeholders to resolve issues, improve customer experience and strengthen service outcomes.
• Manage contract budgets, expenditure, financial performance and cost efficiencies.
• Oversee month-end invoicing, resolve discrepancies, monitor aged receivables and drive timely payment follow-up.
• Analyse financial and operational results to identify risks, trends and opportunities to improve performance.
• Prepare and present monthly client reports covering financial results, KPIs, exceptions, corrective actions and service commitments.
• Lead, coach and support the Team Manager and wider Service Delivery team to achieve contractual, operational and financial targets.
• Partner with operational teams to ensure maintenance services are delivered efficiently, safely and in line with client expectations.
• Promote accountability, effective communication and continuous improvement across service delivery.
• Maintain oversight of asset information and reporting to support maintenance planning and asset replacement programs.
• Oversee compliance with statutory, safety, industry and client-specific requirements.
• Support teams in understanding contractual obligations, operational risks and site requirements.
• Collaborate with legal advisors on complex contract disputes and amendments when required.
• Identify opportunities to streamline workflows, optimise resources, improve service quality and introduce practical sustainability initiatives.
• Participate in client after-hours escalations as required to support service continuity.

Skills

Account management

Client relationships

Commercial acumen

Contract management

SLA/KPI knowledge

Leadership

Communication

Problem-solving

Job description

Own the Account. Drive Performance. Deliver Results.

Ready to take ownership of a key client relationship and drive commercial success?

Modus Projects is seeking an experienced Account Manager to lead client relationships, contract performance and service delivery across a national Facilities Maintenance portfolio.

This is a hands-on role combining commercial management, team leadership and operational performance, with the opportunity to strengthen client partnerships and drive continuous improvement.

Why Join Modus?

• Manage a key national client portfolio
• Influence commercial performance and service delivery
• Lead and support an experienced Service Delivery team
• Competitive salary and career development opportunities
• Family-friendly benefits, wellbeing initiatives and EAP
• Melbourne CBD location on Collins Street

What You'll Be Responsible For:

Client Relationships & Contract Performance

• Build trusted client relationships through proactive communication, accountability and consistent service delivery.
• Act as the key escalation point for complex contractual, operational and service issues.
• Monitor SLAs, KPIs and contractual commitments, identifying risks and leading corrective actions where performance falls short.
• Work with clients and internal stakeholders to resolve issues, improve customer experience and strengthen service outcomes.

Commercial & Financial Management

• Manage contract budgets, expenditure, financial performance and cost efficiencies.
• Oversee month-end invoicing, resolve discrepancies, monitor aged receivables and drive timely payment follow-up.
• Analyse financial and operational results to identify risks, trends and opportunities to improve performance.
• Prepare and present monthly client reports covering financial results, KPIs, exceptions, corrective actions and service commitments.

Team Leadership & Service Delivery

• Lead, coach and support the Team Manager and wider Service Delivery team to achieve contractual, operational and financial targets.
• Partner with operational teams to ensure maintenance services are delivered efficiently, safely and in line with client expectations.
• Promote accountability, effective communication and continuous improvement across service delivery.
• Maintain oversight of asset information and reporting to support maintenance planning and asset replacement programs.

Compliance, Risk & Continuous Improvement

• Oversee compliance with statutory, safety, industry and client-specific requirements.
• Support teams in understanding contractual obligations, operational risks and site requirements.
• Collaborate with legal advisors on complex contract disputes and amendments when required.
• Identify opportunities to streamline workflows, optimise resources, improve service quality and introduce practical sustainability initiatives.
• Participate in client after-hours escalations as required to support service continuity.

What You'll Bring

• 4+ years' experience in Facilities Management or a related industry.
• Proven account and client relationship management experience.
• Strong commercial, financial and contract management skills.
• Understanding of SLAs, KPIs, budgets and service delivery.
• Leadership, negotiation and stakeholder management capability.
• Strong analytical, problem-solving and communication skills.
• A proactive, commercially minded approach with a focus on results.

Ready to Make Your Mark?

If you're a commercially driven Account Manager who enjoys building partnerships, leading performance and delivering results, we'd love to hear from you.