Account Manager - Trades

Culture Edge; Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A consulting firm in Australia is seeking an Account Manager to help trade business owners grow sustainably. The ideal candidate has experience in the trade or construction sector and excels at relationship management. Responsibilities include maintaining client portfolios, providing practical support, and collaborating internally to improve services. With strong communication skills and a hands-on approach, you will ensure clients feel supported and accountable in their business growth journey.

Qualifications

• Experience running or growing a trade or construction business.
• Comfort working with basic business numbers and job pipelines.
• Enjoy working across teams and solving problems collaboratively.

Responsibilities

• Look after a portfolio of trade and construction business owners.
• Build strong, long-term relationships based on trust.
• Help clients follow through on business growth actions.

Skills

Strong communication skills

Ability to build rapport quickly

High organisation and reliability

Experience with business numbers

Problem-solving skills

Tools

Asana

Job description

Overview

Help trade business owners grow their business with the support of smart tools and a high-performing team behind you. Our client is a modern, tech-enabled business that partners with trade business owners to help them grow in a sustainable and profitable way. They combine proven marketing systems, practical tools and real human support for electricians, plumbers, builders, landscapers, renovators and more.

We are looking for an Account Manager who understands how a trade or construction business really works. Ideally you have built one, grown one or worked closely with trade business owners before. If you enjoy being the organised, relationship-driven, problem-solving glue that keeps everything moving, this is the role for you.

The kind of person we are looking for:

You will thrive in this role if you have hands-on trade or construction experience, communicate well, follow through consistently, and enjoy helping business owners take action. You know the pace, challenges and opportunities in domestic renovations and construction, and you can build trust quickly.

What you will be doing

• Client relationship and communication
  • Look after a portfolio of trade and construction business owners
  • Build strong, long-term relationships based on trust and practical support
  • Run check in calls and review meetings
  • Keep clients updated on their marketing activity, pipeline and progress
  • Be the reliable point of contact they can depend on
• Practical business support
  • Help clients follow through on the work that grows their business
  • Talk through basic numbers, quotes, pipelines and priorities
  • Support clients to turn opportunities into booked and delivered work
  • Keep them focused on the actions that matter most
• Internal collaboration
  • Be the voice of the client inside the business, sharing themes, wins and issues
  • Work closely with marketing, operations and other teams to resolve problems early
  • Help shape improvements to the service based on what you see and hear
• Organisation and systems
  • Keep clear, accurate notes after every client interaction
  • Use tools like Asana to track actions, drop call links and keep things moving
  • Make sure follow ups happen and nothing slips through the cracks

What you bring

• Experience running or growing a trade or construction business, or close partnership with one
• Experience in domestic renovations, construction or landscaping
• Strong communication skills and ability to build rapport quickly
• High organisation, reliability and ownership of follow through
• Comfort working with basic business numbers and job pipelines
• Ability to challenge clients respectfully and hold them accountable
• Enjoy working across teams and solving problems collaboratively
• Bonus points if you have mentored other business owners.

What success looks like

• Clients feel supported, confident and clear on their next steps
• Calls and meetings happen consistently and with purpose
• Clients take action and stay engaged
• Issues are identified and escalated early
• Internal teams have visibility of each client’s progress
• Clients stay longer because their business is genuinely growing

How to apply

Please upload your resume and a short note describing your experience growing or supporting a trade or construction business, including domestic renovation or construction work where relevant.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Business Consulting and Services