Account Manager

Michael Page; Sydney; On-site; AUD 51,000 - 85,000; Full time

Job summary

Michael Page is partnering with a growing logistics and fulfilment provider in Sydney to hire an experienced Account Manager. You will manage a portfolio of strategic customers across contract logistics and fulfilment, acting as the key liaison between customers and operational teams.

The role focuses on retention and service excellence, with responsibilities spanning onboarding, KPI and SLA management, regular reviews, opportunity spotting and close collaboration with warehousing, transport and

Qualifications

• Experience in logistics, 3PL, contract logistics, warehousing or ecommerce fulfilment.
• Strong stakeholder engagement and ability to influence at multiple levels.
• Experience managing customer relationships in operationally complex environments.
• Excellent presentation, communication and relationship-building capabilities.
• Comfort presenting to senior leaders including General Managers and business leaders.
• Strong commercial acumen and a customer-centric mindset.

Responsibilities

• Build and maintain relationships with key customer stakeholders.
• Conduct regular client meetings, reviews and business updates.
• Act as the primary escalation point for operational and service-related issues.
• Manage customer onboarding and implementation activities.
• Ensure KPI, SLA and service commitments are consistently achieved.
• Identify opportunities for account growth and continuous improvement initiatives.
• Prepare customer presentations, business reviews and proposals.
• Collaborate with warehousing, transport and customer service teams to ensure successful account delivery.
• Manage scope-of-work discussions and drive customer retention.
• Maintain accurate account plans, forecasts and CRM updates.

Skills

Account management

Stakeholder engagement

Presentation skills

Relationship building

Commercial acumen

Tools

CRM systems

Job description

• Join a growing logistics business backed by major investment and expansion.

About Our Client

Our client is a well-established and rapidly expanding logistics and fulfilment provider with a strong footprint. Following continued investment in warehousing capabilities and customer solutions, they are seeking an experienced Account Manager to support and grow a portfolio of key customers across their contract logistics and fulfilment operations.With a customer-first culture and a reputation for operational excellence, this business offers a dynamic environment where employees are empowered to make an impact and contribute to long-term customer success.

Job Description

Reporting to the leadership team, you will be responsible for managing a portfolio of strategic customer accounts while acting as the key liaison between customers and operational teams.Key responsibilities include:

• Building and maintaining strong relationships with key customer stakeholders.
• Conducting regular client meetings, reviews and business updates.
• Acting as the primary escalation point for operational and service-related issues.
• Managing customer on boarding and implementation activities.
• Ensuring KPI, SLA and service commitments are consistently achieved.
• Identifying opportunities for account growth and continuous improvement initiatives.
• Preparing customer presentations, business reviews and proposals.
• Collaborating closely with warehousing, transport and customer service teams to ensure successful account delivery.
• Managing scope-of-work discussions and driving customer retention.
• Maintaining accurate account plans, forecasts and CRM updates.

The Successful Applicant

To be successful in this role, you will bring:

• Proven Account Management experience within logistics, 3PL, contract logistics, freight forwarding, warehousing, eCommerce fulfilment or supply chain environments.
• Strong stakeholder engagement skills with the ability to influence at multiple levels.
• Experience managing customer relationships in operationally complex environments.
• Excellent presentation, communication and relationship-building capabilities.
• Comfortable presenting to senior stakeholders including General Managers and business leaders.
• Strong commercial acumen and a customer-centric mindset.
• Experience creating customer presentations, proposals and business reviews.
• The ability to navigate service challenges while maintaining positive customer relationships.
• A collaborative approach with the confidence to challenge constructively when required.

What's on Offer

• Salary package of up to $85,000 + Super.
• Join a growing business with significant investment and expansion plans.
• Broad exposure across logistics, warehousing and fulfilment operations.
• Opportunity to work with key customers and senior decision-makers.
• Supportive leadership team and clear business growth trajectory.
• Streamlined interview process with a maximum of two stages.

This is primarily an Account Management position focused on customer retention, relationship development and service excellence rather than a pure new business sales role.