Account Manager Sydney

Maxwell Bond; Sydney; Hybrid; AUD 210,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Sydney office presence

Job summary

Maxwell Bond is partnering with a high-growth enterprise SaaS business to recruit a Key Account Manager who will own a strategic portfolio of enterprise customers across Australia and internationally, driving growth and retention.

You will develop account plans, manage renewals, and lead executive conversations with C-suite stakeholders, collaborating with Sales, Customer Success and Product to deliver measurable business outcomes.

Qualifications

• Experience managing large enterprise accounts in a SaaS/tech environment.
• Proven ability to grow relationships through upsell and cross-sell.
• Experience owning renewals and retention strategies.

Responsibilities

• Own and develop relationships with strategic enterprise customers.
• Build account plans focused on retention and growth.
• Identify and execute upsell/cross-sell opportunities within existing accounts.
• Manage renewals and ensure strong customer retention.
• Develop relationships with senior stakeholders across customer organisations.
• Lead regular account reviews and strategic conversations.
• Partner with Sales, Customer Success and Product to deliver customer outcomes.
• Conduct face-to-face meetings across Sydney and occasional international travel.
• Identify opportunities to increase adoption and maximise account value.

Skills

Enterprise accounts

Upsell & cross-sell

Renewals & retention

C-suite engagement

Autonomy

Negotiation

Job description

Key Account Manager | Enterprise SaaS

Location: Sydney, Australia (Hybrid, 2 days per week in office)
Salary: A$210,000 - A$240,000 Base + 40% OTE + Superannuation (Total Package up to A$336,000)

The Opportunity

We're partnering with a high-growth enterprise SaaS business that is looking for an experienced Key Account Manager to join their growing commercial team.

This is a fantastic opportunity for a commercially driven account manager who enjoys building long-term relationships with enterprise customers, identifying growth opportunities and becoming a trusted strategic partner to some of the business' most important clients.

You'll take ownership of a strategic portfolio of enterprise accounts, working closely with senior stakeholders to maximise customer value, drive retention and identify opportunities for expansion through upsell and cross-sell initiatives.

This role offers significant autonomy and visibility, giving you the opportunity to shape account strategy, influence customer outcomes and make a direct impact on revenue growth.

The Role

As a Key Account Manager, you will be responsible for managing and growing a portfolio of enterprise customers across Australia and internationally.

You will act as the main commercial point of contact for your accounts, developing strong relationships with key stakeholders and ensuring customers continue to see value from the platform.

This is a proactive, relationship-led role suited to someone who enjoys operating independently, spotting opportunities and driving commercial conversations with large organisations.

Key Responsibilities

• Own and develop relationships with strategic enterprise customers.
• Build account plans focused on retention, growth and long-term partnership.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Manage renewals and ensure strong customer retention.
• Develop relationships with senior stakeholders across customer organisations.
• Lead regular account reviews and strategic conversations.
• Partner with internal teams including Sales, Customer Success and Product to deliver customer outcomes.
• Conduct face-to-face customer meetings across Sydney and occasional international travel.
• Identify opportunities to increase customer adoption and maximise account value.

What We're Looking For

We're looking for an experienced enterprise account manager who is confident managing complex customer relationships and driving commercial growth.

You'll ideally have:

• Proven experience managing large enterprise accounts within a SaaS or technology environment.
• Strong track record of growing existing customer relationships through upsell and cross-sell.
• Experience owning renewals and retention strategies.
• Confidence engaging with C-suite and senior business stakeholders.
• Ability to operate autonomously and take ownership of account strategy.
• A proactive, energetic and commercially minded approach.
• Strong communication, relationship-building and negotiation skills.
• Experience managing complex accounts across multiple stakeholders and regions.

Why Join?

• Manage a portfolio of strategic enterprise customers within a growing SaaS business.
• High level of autonomy and ownership.
• Work closely with senior stakeholders across global organisations.
• Opportunity to drive meaningful revenue growth through expansion and retention.
• Hybrid working model with a Sydney office presence.
• Regular face-to-face customer engagement and occasional international travel.
• Competitive package of A$210,000 - A$240,000 base + 40% OTE + Superannuation.
• Total package opportunity up to A$336,000.