Account Manager - Oceania

Revinate; Cairns Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Quarterly bonus incentive

Superannuation

Job summary

Cairns Well Life Services is seeking an Account Manager – Client Growth & Business Development to grow our client base and expand services in Employee Assistance solutions. You will manage a portfolio of clients, nurture relationships with key stakeholders, and work with Growth, Allied Health and Marketing teams to craft proposals and tenders.

Based in Cairns with travel across the region, you will become a trusted commercial contact, develop account plans, and drive opportunities from

Qualifications

• Experience in account management, client relationships or sales.
• Ability to conduct discovery conversations and understand client needs.
• Experience coordinating tender, EOI or RFQ submissions.
• Strong CRM discipline and attention to detail.

Responsibilities

• Manage an allocated portfolio of clients and be a trusted commercial contact.
• Build relationships with client stakeholders and understand their needs.
• Develop account plans around contract requirements, renewals and growth opportunities.
• Coordinate renewal and expansion conversations and maintain pipeline in CRM.
• Prepare drafts of proposals and pricing for review.
• Support intake processes and coordinate bookings as needed.
• Generate and follow up on qualified opportunities from marketing and events.

Skills

Account management

Client relationships

Business development

Sales

CRM

Tools

CRM software

Job description

Account Manager Client Growth & Business Development

Cairns Well Life Services

Posted today

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Job Description

Shape the future of Employee Assistance Services

Eudoxia is growing, and we’re looking for an Account Manager – Client Growth & Business Development to help strengthen our client relationships, identify new opportunities and support the continued growth of our Employee Assistance Services.

About the Role

This is a hands‑on, relationship‑focused role for someone who enjoys working with clients, developing opportunities and turning conversations into meaningful business outcomes.

You’ll manage an allocated portfolio of clients, build strong relationships with key stakeholders, identify opportunities to expand services, and work alongside our Growth, Allied Health and Marketing teams to develop proposals, tenders and new business opportunities.

You’ll also become a trained daytime backup for our intake function, providing additional support during planned leave, periods of increased demand and other agreed coverage requirements.

Key responsibilities:

• Manage an allocated portfolio of Eudoxia clients and become a trusted commercial point of contact.
• Build strong relationships with client stakeholders and understand their changing needs and priorities.
• Develop account plans around contract requirements, renewals, service performance and growth opportunities.
• Use client feedback, service insights and utilisation information to identify opportunities for additional services, awareness programs and training.
• Coordinate renewal and expansion conversations and maintain accurate account and pipeline information in our CRM.
• Work closely with our clinical and operational teams to ensure proposed services are achievable and appropriately supported.
• Follow up new enquiries, event contacts and marketing campaigns and turn suitable leads into qualified opportunities.
• Conduct discovery conversations to understand client needs and identify where Eudoxia can add value.
• Undertake targeted outbound business development across agreed sectors and accounts.
• Build and maintain a consistent prospecting and follow‑up pipeline.
• Coordinate EOIs, RFQs and tender submissions, including gathering information, drafting approved content and managing deadlines.
• Prepare draft commercial proposals and pricing for review and approval.
• Maintain current capability statements, case studies and other business development resources.
• You’ll play an important role in helping Eudoxia put forward compelling responses to new business opportunities.
• Completing structured training in intake processes and systems.
• Supporting intake calls and eligibility checks.
• Coordinating practitioner bookings where required.
• Using Provider Manager and relevant systems appropriately.
• Maintaining accurate records and handovers.
• Escalating urgent or clinical matters through established procedures.
• Working within your training, authority and approved processes.

About You

We’re looking for someone who is commercially minded, organised and genuinely enjoys building relationships.

You will ideally have:

• Demonstrated experience in account management, client relationship management, business development or sales.
• Experience working with business clients and developing commercial opportunities.
• The ability to confidently conduct discovery conversations and understand client needs.
• Strong written communication and the ability to prepare professional proposals and tender responses.
• Experience coordinating tender, EOI or RFQ submissions.
• Strong CRM discipline and attention to detail.
• Excellent follow‑up skills and the ability to manage multiple opportunities and deadlines.
• Sound judgement and the ability to work collaboratively with internal stakeholders.
• A willingness to learn our intake processes and confidently provide backup when required.

Experience in Employee Assistance Programs, workplace wellbeing, health, allied health or another professional services environment would be highly regarded.

Familiarity with public sector procurement would also be advantageous.

The next step in your career starts here…

• Base salary + super + quarterly bonus incentive + company vehicle
• Be the trusted contact for clients, driving growth
• Grow your career with great benefits in a supportive, inclusive team

Based out of our Cairns branch, with regular travel across the region, you’ll be reporting directly to the Regional Sales Manager.

Each day will include building and nurturing trusted relationships to a client group including small to mid‑tier construction and civil companies to provide mutually beneficial outcomes to these customers and Coates.

In this role you will:

• Establish yourself as the lead point of contact for all client matters and developing trusted relationships
• Navigate your way through allocated client organisations and increase awareness of Coates offerings and solutions
• Develop strategies and collaborate with support teams to deliver initiatives that delight customers and support sales growth

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Experience selling services into construction, manufacturing, government or related industries
• Be a self‑starter who thinks strategically to drive results in a performance‑driven environment
• Have proven negotiation and influencing skills gained through 1‑2 years’ experience in a similar role
• Demonstrate the ability to interpret and analyse data to formulate strategic plans
• Show an appreciation for the importance of good stakeholder relationships

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn’t stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager.