Account Executive

Celigo; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Quarterly bonus

Flexible working options

Job summary

Coates in Cairns is seeking an Account Manager – Client Growth & Business Development to strengthen client relationships and identify new opportunities for Employee Assistance Services. You will manage a portfolio of clients, build stakeholder relationships and collaborate with Growth, Allied Health and Marketing teams to develop proposals, tenders, and new business opportunities.

You will also back up intake processes, support during peak periods, and coordinate EOIs, RFQs and tender

Qualifications

• Experience in account management, client relationship management or sales.
• Ability to conduct discovery conversations and understand client needs.
• Strong written communication and ability to prepare proposals and tender responses.

Responsibilities

• Manage an allocated portfolio of clients and be the trusted commercial contact.
• Develop account plans around contract requirements, renewals and growth opportunities.
• Coordinate renewal and expansion conversations and maintain accurate pipeline information.
• Work with internal teams to ensure proposed services are feasible and supported.
• Follow up inquiries and turn leads into qualified opportunities.

Skills

Account management

Client relationships

Business development

Discovery conversations

Proposal/tender preparation

CRM discipline

Multi-stakeholder coordination

Tools

CRM software

Job description

Account Manager – Client Growth & Business Development

Shape the future of Employee Assistance Services

Eudoxia is growing, and we’re looking for an Account Manager – Client Growth & Business Development to help strengthen our client relationships, identify new opportunities and support the continued growth of our Employee Assistance Services.

About the Role

This is a hands‑on, relationship‑focused role for someone who enjoys working with clients, developing opportunities and turning conversations into meaningful business outcomes.

You’ll manage an allocated portfolio of clients, build strong relationships with key stakeholders, identify opportunities to expand services, and work alongside our Growth, Allied Health and Marketing teams to develop proposals, tenders and new business opportunities.

You’ll also become a trained daytime backup for our intake function, providing additional support during planned leave, periods of increased demand and other agreed coverage requirements.

Key responsibilities

• Manage an allocated portfolio of Eudoxia clients and become a trusted commercial point of contact.
• Build strong relationships with client stakeholders and understand their changing needs and priorities.
• Develop account plans around contract requirements, renewals, service performance and growth opportunities.
• Use client feedback, service insights and utilisation information to identify opportunities for additional services, awareness programmes and training.
• Coordinate renewal and expansion conversations and maintain accurate account and pipeline information in our CRM.
• Work closely with our clinical and operational teams to ensure proposed services are achievable and appropriately supported.
• Follow up new enquiries, event contacts and marketing campaigns and turn suitable leads into qualified opportunities.
• Conduct discovery conversations to understand client needs and identify where Eudoxia can add value.
• Undertake targeted outbound business development across agreed sectors and accounts.
• Build and maintain a consistent prospecting and follow‑up pipeline.
• Coordinate EOIs, RFQs and tender submissions, including gathering information, drafting approved content and managing deadlines.
• Prepare draft commercial proposals and pricing for review and approval.
• Maintain current capability statements, case studies and other business development resources.
• You’ll play an important role in helping Eudoxia put forward compelling responses to new business opportunities.
• Completing structured training in intake processes and systems.
• Supporting intake calls and eligibility checks.
• Coordinating practitioner bookings where required.
• Using Provider Manager and relevant systems appropriately.
• Maintaining accurate records and handovers.
• Escalating urgent or clinical matters through established procedures.
• Working within your training, authority and approved processes.

About You

We’re looking for someone who is commercially minded, organised and genuinely enjoys building relationships.

You will ideally have:

• Demonstrated experience in account management, client relationship management, business development or sales.
• Experience working with business clients and developing commercial opportunities.
• The ability to confidently conduct discovery conversations and understand client needs.
• Strong written communication and the ability to prepare professional proposals and tender responses.
• Experience coordinating tender, EOI or RFQ submissions.
• Strong CRM discipline and attention to detail.
• Excellent follow‑up skills and the ability to manage multiple opportunities and deadlines.
• Sound judgement and the ability to work collaboratively with internal stakeholders.
• A willingness to learn our intake processes and confidently provide backup when required.

Experience in Employee Assistance Programs, workplace wellbeing, health, allied health or another professional services environment would be highly regarded.

Familiarity with public sector procurement would also be advantageous.

Benefits & Perks

• Base salary + super + quarterly bonus incentive + company vehicle
• Be the trusted contact for clients, driving growth
• Grow your career with great benefits in a supportive, inclusive team
• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to employee discounts, benefits and wellbeing programme
• Purchased additional leave programme
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Company Culture

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programmes.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Location & Working Hours

Based out of our Cairns branch, with regular travel across the region, you’ll be reporting directly to the Regional Sales Manager.

Working hours: Full time, permanent.

Contract

Full‑time, Permanent.

Eligibility & Compliance

Right to work in Australia. DBS/vetting/background checks may be required.

Equal Opportunity

We are an equal opportunity employer. We welcome applications from all backgrounds, experiences and perspectives.

Application Deadline

Open positions – apply before the deadline printed in the career portal.