Account Manager

Coates Hire Operations Pty Limited; Ballina Shire; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Employee discounts

Wellbeing program

Novated leasing

12 weeks Paid Parental Leave

Volunteer opportunities

Job summary

Coates Hire Operations Pty Limited is seeking an Account Manager based in Ballina with regular travel across the region. You will own a portfolio of customers, onboard new accounts, and drive growth while coordinating with internal teams to meet commitments.

You will be the main commercial contact for clients, building trusted relationships and proactively addressing needs and opportunities to deliver value and sustainable growth for Coates.

Qualifications

• Experience managing B2B customer relationships, accounts or service portfolios across construction or related industries.
• Proven ability to onboard, grow and retain accounts with cross-functional collaboration.
• Strong customer advocacy and data-driven decision making.

Responsibilities

• Manage a portfolio of customers across the full account relationship, including onboarding and growth.
• Be the primary commercial contact for customers and build long-term relationships.
• Map stakeholders to understand operations, priorities and future requirements.
• Develop account plans identifying needs, risks and actions.
• Maintain CRM records with contacts, plans and opportunities.

Skills

Account management

CRM systems

Stakeholder management

Negotiation

Data analysis

B2B relationships

Communication

Self-starter

Tools

CRM software

Job description

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The next step in your career starts here…

• Building trusted, long-term customer relationships.
• Understanding how customers operate and what they need to succeed.
• Coordinating with internal teams to deliver on customer commitments.
• Maintaining accurate CRM records and disciplined follow-up.
• Improving customer outcomes, retaining accounts and identifying sustainable growth opportunities.

Based out of our Ballina branch, with regular travel across the region, you’ll be reporting directly to the Regional Sales Manager.

Each day will include managing and developing relationships with a portfolio of small, medium, and large construction and civil customers, ensuring positive outcomes for clients while supporting Coates' growth.

In this role you will:

• Manage a portfolio of customers across the full account relationship, including onboarding, day-to-day service, retention, account development and growth.
• Become the primary commercial contact for your customers and build trusted, long-term relationships with key stakeholders.
• Map and engage stakeholders across customer organisations to understand their operations, priorities and future requirements.
• Develop and maintain account plans that identify customer needs, risks, opportunities and agreed actions.
• Maintain accurate and up-to-date CRM records, including customer contacts, account plans, activities, opportunities, quotes, forecasts and next steps.
• Use CRM and customer data to plan activity, monitor performance, identify opportunities and ensure follow-up commitments are completed.
• Work closely with branch, operations, logistics, service and other internal teams to coordinate customer requirements, resolve issues and deliver on commitments.
• Act as the customer advocate within Coates while ensuring solutions are practical, commercially sound and operationally achievable.
• Proactively manage customer issues, coordinate internal resolution and communicate clearly with customers through to completion.
• Increase customer awareness and understanding of Coates' equipment, services and solutions.
• Negotiate outcomes that deliver value for customers and support sustainable, profitable growth for Coates.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Experience managing B2B customer relationships, accounts or service portfolios, ideally in construction, civil, manufacturing, government or a related industry.
• Experience in account management, customer success, service coordination, B2B sales or a similar commercial role.
• Confidence using CRM systems and a disciplined approach to maintaining accurate customer and opportunity data.
• Strong organisation, follow-up and accountability, with the ability to manage multiple customers and priorities.
• The ability to build relationships with stakeholders and coordinate effectively across internal teams.
• Proven negotiation, influencing and issue-resolution skills.
• The ability to interpret and analyse data to formulate practical account strategies and actions.
• A self-starter mindset and the commercial focus to balance customer needs with operational capacity and business objectives.
• A genuine commitment to delivering reliable service and positive customer outcomes.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.