Account Manager - Logistics

Sold Out Event Management PTY LTD; Sutherland Shire Council; On-site; AUD 70,000 - 100,000; Full time

Job summary

Sold Out Event Management PTY LTD is seeking an Account Manager – Logistics to oversee a corporate client account, manage inventory, coordinating signage production and freight, and support event-related projects. You will collaborate with warehouse, suppliers and stakeholders to ensure timely delivery and accurate reporting.

The role requires strong organisational skills, proactive client management, and the ability to prioritise multiple concurrent jobs with autonomy.

Qualifications

• A current driver’s license is required.
• Understanding of Workplace Health and Safety regulations.
• Excellent organizational and communication skills.

Responsibilities

• Manage day-to-day client account including inventory, logistics, and signage production.
• Build relationships with client stakeholders and provide regular updates.
• Coordinate signage/equipment requisitions, freight, and production requests.
• Prepare job briefs, delivery instructions, and schedules.
• Prepare monthly/quarterly client reports and manage billing information.
• Support event planning, execution and onsite logistics as needed.

Skills

Organizational skills

Communication skills

Health & safety knowledge

Tools

Monday.com

Job description

Sold Out Event Management PTY LTD – Sutherland NSW

The Account Manager – Logistics is responsible for the day-to-day management of a key corporate client account, overseeing inventory management, logistics coordination, signage production, and associated operational requirements.

Acting as the primary point of contact for the client, the role involves building and maintaining strong relationships with multiple stakeholders, managing incoming requests and ensuring a consistently high standard of service.

The position requires the ability to independently manage multiple concurrent jobs, primarily involving the coordination of signage and equipment requisitions, freight and deliveries, inventory management and production requests, alongside occasional more complex event-related projects.

Working closely with internal warehouse and operations teams, suppliers and external stakeholders, the Account Manager is responsible for coordinating jobs from initial client brief and quotation through to delivery, invoicing and reporting. The role also encompasses financial administration and the preparation of accurate monthly and quarterly client reports.

From time to time, the Account Manager will support the wider business in event management, planning and execution, as directed by the COO.

The successful candidate will be highly organised, detail-oriented and proactive, with strong client management skills and the ability to work autonomously, manage competing priorities and take ownership of their workload.

SCHEDULE OF DUTIES / KEY RESPONSIBILITIES

The Account Manager – Logistics is responsible for the day-to-day management of a key corporate client account, overseeing inventory management, logistics coordination, signage production, and associated operational requirements.

Acting as the primary point of contact for the client, the role involves building and maintaining strong relationships with multiple stakeholders, managing incoming requests and ensuring a consistently high standard of service.

The position requires the ability to independently manage multiple concurrent jobs, primarily involving the coordination of signage and equipment requisitions, freight and deliveries, inventory management and production requests, alongside occasional more complex event-related projects.

Working closely with internal warehouse and operations teams, suppliers and external stakeholders, the Account Manager is responsible for coordinating jobs from initial client brief and quotation through to delivery, invoicing and reporting. The role also encompasses financial administration and the preparation of accurate monthly and quarterly client reports.

From time to time, the Account Manager will support the wider business in event management, planning and execution, as directed by the COO.

The successful candidate will be highly organised, detail-oriented and proactive, with strong client management skills and the ability to work autonomously, manage competing priorities and take ownership of their workload.

SCHEDULE OF DUTIES / KEY RESPONSIBILITIES

1. Client Account Management

• Act as the primary point of contact for a key corporate client account, managing day-to-day enquiries, requests and operational requirements.
• Build and maintain strong professional relationships with key client stakeholders across various departments.
• Maintain a close working relationship with the client's nominated contract contact, providing regular updates on account activity, inventory, operational matters and other relevant information in accordance with contractual requirements.
• Ensure all contractual obligations relating to inventory management, service delivery, reporting and communication are met.
• Liaise with clients to clarify requisition requests, project requirements, timelines and delivery expectations.
• Proactively communicate updates, identify potential issues and provide solutions to ensure a consistently high standard of client service.
• Manage multiple concurrent client requests, prioritising workloads and ensuring timely responses and delivery.

2. Inventory Management and Warehouse Coordination

• Oversee the day-to-day management of client-owned inventory, including signage, promotional merchandise and event equipment stored across multiple warehouse locations.
• Maintain an accurate and up-to-date stock inventory system, ensuring all stock movements, requisitions, returns, transfers and disposals are correctly recorded.
• Monitor client and internal requisition orders for signage and equipment stored with SoldOut, liaising with relevant stakeholders to confirm requirements.
• Coordinate with warehouse teams to ensure stock is correctly identified, picked, packed and prepared for dispatch.
• Arrange for the collection and transfer of items between storage locations as required.
• Ensure goods and equipment are appropriately packaged and labelled for safe transportation and freight.
• Oversee condition checks of equipment prior to dispatch and upon return, including photographic documentation where required.
• Coordinate regular maintenance, cleaning, repairs and disposal of signage and equipment as necessary.
• Monitor stock levels, identify low-stock items and communicate replenishment requirements to the client.
• Conduct regular inventory reviews, investigate discrepancies and ensure stock records remain accurate for reporting and billing purposes.

3. Logistics and Job Coordination

• Coordinate freight movements, deliveries and collections for client inventory, including tracking the dispatch, delivery and return of items.
• Liaise with freight providers, warehouse teams, suppliers and external contractors to coordinate logistical requirements.
• Prepare accurate client quotations for signage and equipment requisitions, freight, production and other logistics-related services.
• Prepare job briefs, delivery instructions, schedules and other operational documentation as required.
• Manage multiple jobs simultaneously, ensuring deadlines, budgets and client expectations are met.
• Proactively identify and resolve logistical challenges to ensure the smooth delivery of client requests.
• Coordinate the logistical requirements of more complex event-related projects as required, working alongside internal Project Managers and operations teams.

4. Signage Production and Supplier Management

• Administer the signage, branded merchandise and event equipment production process, from initial client brief through to delivery.
• Liaise with suppliers and production partners to obtain quotations, confirm specifications and coordinate production requirements.
• Prepare production briefs, coordinate artwork approvals and submit purchase orders as required.
• Monitor production timelines, quality and delivery schedules to ensure client requirements are met.
• Maintain strong working relationships with suppliers and external production partners.
• Ensure all stock manufactured and dispatched from SoldOut warehouses is appropriately labelled in accordance with company procedures.

5. Client Reporting and Contract Administration

• Prepare and distribute accurate monthly and quarterly client reports in accordance with contractual obligations and agreed reporting schedules.
• Maintain and reconcile inventory data to support stock movement, stock on hand, stock condition and storage quantity reporting.
• Coordinate monthly storage calculations and associated invoicing requirements across multiple warehouse locations.
• Prepare and submit consolidated monthly financial reporting and client-specific billing information as required.
• Maintain accurate records of account activity, inventory movements, quotations, invoices and other relevant documentation.
• Provide regular updates to the client's nominated contract contact regarding inventory, storage, reporting and operational matters.
• Monitor contractual requirements and ensure relevant reporting deadlines, service commitments and administrative obligations are met.

6. General Event and Operational Support

• Assist Project Managers and Senior Project Managers with event logistics and operational requirements as needed.
• Provide occasional onsite support at events, including the setup, installation and pack down of signage and equipment.
• Ensure all activities comply with company policies, procedures and Workplace Health and Safety requirements.
• Identify opportunities to improve inventory management, logistics processes and operational efficiencies.
• Undertake other reasonable duties as required to support client account operations.

To be considered for this role, you will require the following:

• A current drivers licence
• An understanding of Workplace Health and Safety regulations.
• Excellent organisational and communication skills.

The following skills or licences are an advantage, but not essential:

• White Card
• First Aid Certificate
• Monday.com or similar project management software experience

There is the opportunity to work additional hours onsite at events during the week and on weekends, installing and removing event equipment.