Account Manager

Bodycare Workplace Solutions; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Bodycare Workplace Solutions is seeking an Account Manager to oversee a portfolio of clients across industries, supporting both national and regional accounts. The role blends home and office work with on-site client visits, including interstate travel.

You’ll collaborate with Operations and Clinical Leadership to ensure high-quality client experiences and growth opportunities. You’ll build strong relationships with stakeholders, manage account plans, and contribute to retention and service

Qualifications

• Experience in account management, customer success, client services or a similar relationship-focused role.
• Confidence building relationships with a range of stakeholders.
• Strong organisational and communication skills.
• The ability to analyse information and identify opportunities for improvement.
• A proactive approach and willingness to take ownership of your work.
• Willingness to travel nationally as required.
• Experience in health & wellbeing, allied health or service-based industries is desirable.

Responsibilities

• Build and maintain strong relationships with WHS leaders, operational managers and key stakeholders.
• Support client retention through proactive relationship management and regular communication.
• Facilitate quarterly reviews and client check-ins to understand needs and identify opportunities.
• Develop account plans to track client priorities, risks and opportunities.
• Assist with contract renewals and identify opportunities to expand services.
• Conduct regular site visits across your portfolio, including some national travel.
• Work closely with onsite clinicians to understand service delivery, client feedback and emerging issues.
• Review performance data and trends and share practical insights with clients.

Skills

Account management

Relationship building

Communication

Analytical thinking

Travel readiness

Health & wellbeing knowledge

Job description

Bodycare Workplace Solutions – Pyrmont NSW

As our Account Manager, you'll manage a portfolio of clients across a range of industries, supporting both national and regional accounts.

Working closely with our Operations and Clinical Leadership teams, you'll help ensure a consistent, high-quality client experience while identifying opportunities to strengthen relationships, support retention and contribute to business growth.

This is a hybrid role, combining work from home, in the office and onsite with clients. You'll regularly visit client sites across your portfolio, with occasional interstate travel required.

It's a hands‑on, client‑facing role where your communication skills, attention to detail, and ability to build rapport with stakeholders will be key to your success.

What you'll be doing

• Building and maintaining strong relationships with WHS leaders, operational managers and key stakeholders

• Supporting client retention through proactive relationship management and regular communication

• Facilitating quarterly reviews and client check-ins to understand needs and identify opportunities

• Developing account plans to track client priorities, risks and opportunities

• Assisting with contract renewals and identifying opportunities to expand services

• Conducting regular site visits across your portfolio, including some national travel

• Working closely with onsite clinicians to understand service delivery, client feedback and emerging issues

• Reviewing performance data and trends and sharing practical insights with clients

What you'll bring

• Experience in account management, customer success, client services or a similar relationship-focused role

• Confidence building relationships with a range of stakeholders

• Strong organisational and communication skills

• The ability to analyse information and identify opportunities for improvement

• A proactive approach and willingness to take ownership of your work

• Willingness to travel nationally as required

• Experience in health & wellbeing, allied health or service-based industries is desirable

About Bodycare

For more than 25 years, Bodycare has been redefining workplace health and safety, supporting leading organisations across Australia and New Zealand to keep their people safe, healthy and injury‑free.

As part of the wider Bodycare Group, we work alongside teams delivering health assessments, wellbeing programs and aged‑care support, all united by a shared mission of helping people stay at their best.

At Bodycare, our values, Integrity, Innovation, Proactivity and Communication, guide everything we do. Join us and become part of a supportive, purpose‑driven team making a real difference across workplaces and communities.

If you're passionate about building strong client relationships and making a real impact, we'd love to hear from you.