Account Manager

Source; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

PLUS ES in Australia is seeking an experienced account manager to grow and sustain key customer relationships in the metering and data services space. Reporting to a Key Account Manager, you will manage an allocated portfolio, drive agreed actions and progress opportunities within the account strategy.

You will coordinate across Operations, Data, Commercial and Deployment teams, resolve routine issues and escalate complex matters.

Qualifications

• Experience in account management, business development, customer service, sales support or service delivery.
• Experience growing relationships across energy customer segments such as energy retailers, commercial and industrial customers.
• Proficiency with Microsoft Office and CRM/reporting systems; Power BI, Salesforce, SAP/Storm or MBS/IEE desirable.

Responsibilities

• Identify and qualify opportunities to increase sales of electricity meters, meter value added and data services, and emerging CER assets such as batteries and solar.
• Manage customer contact, account actions and governance against agreed plans and targets.
• Use customer and industry insights to support business development activities and emerging product opportunities.
• Coordinate proposals, tenders and contract inputs with account leadership and Commercial.
• Track opportunity, sales and contractual KPIs, communicate performance to customers and coordinate timely customer issue resolution.
• Translate customer feedback into practical improvements and follow actions through to completion.

Skills

Account management

Business development

Customer service

Sales support

Service delivery

Tools

Power BI

Salesforce

SAP/Storm

MBS/IEE

Job description

PLUS ES is entering an exciting new chapter. As it continues its journey as a leader in metering and data services, it is building smarter infrastructure solutions at the intersection of technology, service and sustainability, powering the energy and resource transition across Australia. This is an opportunity to help shape what PLUS ES becomes next, with a commitment to delivering the reliable, accurate data and insights a sustainable energy future depends on.

PLUS ES’s mission is to deliver smarter infrastructure and data to enable a sustainable tomorrow, and its vision is to keep innovating today for tomorrow’s energy challenges. Its values are Safety, Team, Customer, Innovation and Accountability.

About the Role

Build day-to-day customer relationships that support growth, satisfaction and dependable service. Reporting to a Key Account Manager, you will manage an allocated portfolio, deliver agreed account actions and progress opportunities within account strategy and delegated authority.

You will connect customers with Operations, Data, Commercial, Deployment and Field Assurance, resolving routine issues and escalating strategic, high-value or complex matters.

Key Responsibilities

Identify and qualify opportunities to increase sales of electricity meters, meter value added and data services, and emerging CER assets such as batteries and solar.

Manage customer contact, account actions and governance against agreed plans and targets.

Use customer and industry insights to support business development activities and emerging product opportunities.

Coordinate proposals, tenders and contract inputs with account leadership and Commercial.

Track opportunity, sales and contractual KPIs, communicate performance to customers and coordinate timely customer issue resolution.

Translate customer feedback into practical improvements and follow actions through to completion.

About You

You bring experience in account management, business development, customer service, sales support or service delivery, with demonstrated success managing and growing relationships across energy customer segments such as energy retailers, commercial and industrial customers, brokers, embedded network operators and manufacturers of solar, battery and related energy assets

You combine working knowledge of smart metering and evolving energy needs with commercial judgement, clear communication and disciplined coordination. You are confident using Microsoft Office and CRM or reporting systems. Experience with Power BI, Salesforce, SAP/Storm or MBS/IEE is desirable, as is a relevant tertiary qualification.

Why Apply?

The grid is being rebuilt in real time, and metering sits at the centre of it. At PLUS ES you’ll own the customer relationship in a business that touches millions of data points a day, from smart meters to the services being built on top of them. The problems are real, the pace is fast, and what you do shows up straight away in customer outcomes and in growth.

Combine customer relationship ownership with exposure to metering, data services and emerging energy solutions. You will see how your coordination and customer insight translate into stronger service, practical improvements and growth.

This organisation is an equal opportunity employer and welcomes applications from all backgrounds.