Account Manager

Source; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

PLUS ES is seeking an experienced Account Manager to grow and manage a portfolio of energy customers. You will strengthen relationships, support sales actions and coordinate across Operations, Data, Commercial and Deployment teams to drive value.

You will leverage your knowledge of smart metering and data services, work with CRM systems, and use Power BI to inform opportunities and outcomes. A tertiary qualification in a related field is preferred.

Qualifications

• Experience in account management, business development or related roles within energy sectors.
• Demonstrated ability to grow relationships across energy retailers, commercial/industrial customers and asset manufacturers.
• Strong communication, coordination and commercial judgement.

Responsibilities

• Identify opportunities to grow sales of meters, data services and related assets.
• Manage customer contact and governance against plans and targets.
• Coordinate proposals, tenders and inputs with account leadership and Commercial.
• Track KPIs and report performance to customers.
• Translate feedback into practical improvements and actions.

Skills

Account management

Business development

Customer service

Sales support

Service delivery

CRM experience

Power BI

Education

Tertiary qualification in a related field

Tools

CRM systems

Power BI

Salesforce

SAP/Storm

MBS/IEE

MS Office

Job description

PLUS ES is entering an exciting new chapter. As it continues its journey as a leader in metering and data services, it is building smarter infrastructure solutions at the intersection of technology, service and sustainability, powering the energy and resource transition across Australia. This is an opportunity to help shape what PLUS ES becomes next, with a commitment to delivering the reliable, accurate data and insights a sustainable energy future depends on.

PLUS ES’s mission is to deliver smarter infrastructure and data to enable a sustainable tomorrow, and its vision is to keep innovating today for tomorrow’s energy challenges. Its values are Safety, Team, Customer, Innovation and Accountability.

About the Role

Build day-to-day customer relationships that support growth, satisfaction and dependable service. Reporting to a Key Account Manager, you will manage an allocated portfolio, deliver agreed account actions and progress opportunities within account strategy and delegated authority.

You will connect customers with Operations, Data, Commercial, Deployment and Field Assurance, resolving routine issues and escalating strategic, high-value or complex matters.

Key Responsibilities

Identify and qualify opportunities to increase sales of electricity meters, meter value added and data services, and emerging CER assets such as batteries and solar.

Manage customer contact, account actions and governance against agreed plans and targets.

Use customer and industry insights to support business development activities and emerging product opportunities.

Coordinate proposals, tenders and contract inputs with account leadership and Commercial.

Track opportunity, sales and contractual KPIs, communicate performance to customers and coordinate timely customer issue resolution.

Translate customer feedback into practical improvements and follow actions through to completion.

About You

You bring experience in account management, business development, customer service, sales support or service delivery, with demonstrated success managing and growing relationships across energy customer segments such as energy retailers, commercial and industrial customers, brokers, embedded network operators and manufacturers of solar, battery and related energy assets

You combine working knowledge of smart metering and evolving energy needs with commercial judgement, clear communication and disciplined coordination. You are confident using Microsoft Office and CRM or reporting systems. Experience with Power BI, Salesforce, SAP/Storm or MBS/IEE is desirable, as is a relevant tertiary qualification.

Why Apply?

The grid is being rebuilt in real time, and metering sits at the centre of it. At PLUS ES you’ll own the customer relationship in a business that touches millions of data points a day, from smart meters to the services being built on top of them. The problems are real, the pace is fast, and what you do shows up straight away in customer outcomes and in growth.

Combine customer relationship ownership with exposure to metering, data services and emerging energy solutions. You will see how your coordination and customer insight translate into stronger service, practical improvements and growth.

This organisation is an equal opportunity employer and welcomes applications from all backgrounds.