Account Manager

seek.com.au; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

seek.com.au is seeking a dedicated and proactive Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving account growth.

You will act as the primary point of contact for our clients, understanding their needs and delivering solutions to enhance their experience with our services.

Responsibilities

• Develop sales plans outlining goals, tactics, and timelines.
• Identify new business opportunities through lead generation, networking, and research.
• Conduct market analysis and competitive research to identify growth opportunities.
• Provide regular updates to management on sales activities, trends, and threats.
• Perform competitive analysis to understand strengths and weaknesses.
• Negotiate pricing with customers to reach mutually beneficial agreements.
• Foster a positive, collaborative team environment.
• Build and maintain strong relationships with agents, partners, and stakeholders.
• Address customer concerns, resolve issues, and ensure satisfaction.
• Manage development and deployment of sales collateral and branding.
• Maintain accurate records of sales activities, customer interactions, and transactions.
• Ensure compliance with company policies and procedures.

Job description

We are seeking a dedicated and proactive Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving account growth. You will act as the primary point of contact for our clients, understanding their needs and delivering solutions to enhance their experience with our services.

Key Responsibilities

Sales Growth and Revenue

• Develop sales plans that outline goals, tactics, and timelines for achieving sales targets
• Identify new business opportunities through effective lead generation activities including networking, and industry research.
• Conduct market analysis and competitive research to identify opportunities for growth.
• Provide regular updates to management regarding sales activities, market trends, and competitive threats.
• Perform competitive analysis to understand competitor strengths and weaknesses
• Negotiate pricing with customers to achieve mutually beneficial agreements
• Foster a positive and collaborative team environment.

Customer Relationship Management

• Build and maintain strong relationships with agents, partners, and stakeholders.
• Address customer concerns, resolve issues, and ensure customer satisfaction.

Sales Collateral and Branding

• Manage the development and deployment of sales collateral, and branding that support the Business effectiveness.

Administrative Duties

• Maintain accurate records of sales activities, customer interactions, and transactions in the system.
• Ensure compliance with company policies and procedures.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.