Account Manager

Halcyon Knights; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Individual development plans

Birthday leave

Focus on wellbeing and inclusion

Job summary

Halcyon Knights in Brisbane seeks an experienced account manager to lead client relationships. In this role, you'll own account strategies, drive revenue growth, and collaborate with internal teams to achieve client objectives.

The ideal candidate will have 3–5+ years in account management and demonstrate strong commercial acumen, engaging stakeholders at all levels. We offer a supportive team culture, individual development plans, and a commitment to wellbeing and inclusion.

Qualifications

• 3–5+ years in account management and solution selling, ideally in business applications.
• Strong commercial acumen with a proven track record in revenue growth and client retention.
• Confident engaging both technical and non-technical stakeholders at all levels.

Responsibilities

• Owning the end-to-end account relationship, including stakeholder mapping and executive engagement.
• Developing and executing account plans aligned to client goals and industry trends.
• Driving cross-sell and demand generation across multiple solution pillars.

Skills

Account management

Solution selling

Commercial acumen

Stakeholder engagement

Tools

CRM

Job description

The opportunity

This is a relationship-led, growth-focused role — not a transactional one. You'll be the strategic point of contact for a portfolio of clients, building executive-level relationships, developing account plans, and driving cross-sell across a broad suite of solutions including ERP, CRM, AI, data, and managed services. You'll work closely with consulting and practice teams to shape and deliver real business outcomes for your clients.

What you’ll be doing

• Owning the end-to-end account relationship, including stakeholder mapping and executive engagement
• Developing and executing account plans aligned to client goals and industry trends
• Driving cross-sell and demand generation across multiple solution pillars
• Meeting revenue and growth KPIs, with a focus on year-on-year account expansion
• Acting as the escalation point for major client issues and ensuring positive resolution
• Collaborating with internal consulting teams on statements of work and new service engagements
• Maintaining accurate CRM records, forecasting, and pipeline hygiene

What they’re looking for

• 3–5+ years in account management and solution selling, ideally in business applications (ERP, CRM, CPM, or HCM)
• Exposure to Data, AI, Managed Services, Commerce, or Transformation Advisory is a strong advantage
• Sector experience in logistics, manufacturing, or retail highly regarded
• Strong commercial acumen with a proven track record in revenue growth and client retention
• Confident engaging both technical and non-technical stakeholders at all levels
• Structured, proactive, and able to manage multiple clients and competing priorities

What's on offer

A genuinely supportive team culture built around collaboration, accountability, and professional development. Includes individual development plans, birthday leave, and a strong commitment to wellbeing and inclusion.

Keen to hear more? Reach out directly or apply below — happy to have a confidential chat about the role and the business.