Account Manager

Retail Media Hub; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Work from home Fridays

Job summary

Retail Media Hub in Sydney is seeking a proactive Account Manager to manage partnerships and grow client accounts. You will work across brands, partners, and internal teams to deliver performance-driven campaigns that drive real business impact.

The role sits at the intersection of media, data, and creativity, with a Friday work-from-home option. You’ll thrive in a fast-paced environment, building strong relationships and guiding campaigns from planning to reporting.

Qualifications

• 2+ years experience in account management or media agency.
• Strong communication and stakeholder management skills.
• Excellent organisational and project management abilities.
• Confidence presenting to clients and internal teams.
• Ability to manage multiple projects simultaneously.
• Solution-oriented mindset with strong attention to detail.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Build strong, trusted relationships with stakeholders across marketing clients.
• Manage client expectations, timelines, deliverables, and approvals.
• Lead regular WIPs, reporting sessions, and strategic check-ins.
• Coordinate end-to-end media campaigns.
• Brief internal teams including media, creative, and performance specialists.
• Ensure campaigns are delivered on time, on budget, and aligned to objectives.
• Monitor performance and proactively optimise campaigns with the media team.
• Identify upsell and cross-sell opportunities within existing accounts.
• Support development of retail media strategies and presentations.
• Contribute to new business pitches and proposals.
• Help brands navigate the retail media ecosystem with clear recommendations.

Skills

Account management

Media experience

Stakeholder management

Communication

Job description

We are seeking a proactive and commercially minded Account Manager to join Retail Media Hub. This role is responsible for managing partnerships, coordinating and growing client accounts

You’ll sit at the intersection of account management in media, and marketing — working closely with brands, partners, internal strategists, and media specialists to deliver performance-driven campaigns that create real business impact.

This role suits someone who thrives in a fast-paced environment, enjoys building relationships, and understands how media, data, and creativity come together to drive growth. Offering also a work from home option on Fridays.

Key Responsibilities

Client & Partner Management

• Act as the primary point of contact for assigned clients
• Build strong, trusted relationships with stakeholders across marketing clients
• Manage client expectations, timelines, deliverables, and approvals
• Lead regular WIPs, reporting sessions, and strategic check-ins

Campaign Planning & Execution

• Coordinate end-to-end media campaigns
• Brief internal teams including media, creative, and performance specialists
• Ensure campaigns are delivered on time, on budget, and aligned to objectives
• Monitor performance and proactively optimise campaigns with the media team

Strategy & Growth

• Identify upsell and cross-sell opportunities within existing accounts
• Support development of retail media strategies and presentations
• Contribute to new business pitches and proposals
• Help brands navigate the retail media ecosystem with clear recommendations

Reporting & Insights

• Prepare performance reports with actionable insights
• Translate data into clear outcomes for clients
• Track KPIs and campaign success against agreed objectives

Operations & Administration

• Manage budgets, bookings, invoicing support, and campaign documentation
• Maintain accurate records in CRM and project management tools

Essential Skills & Experience

• 2+ years experience in account management or media agency
• Strong communication and stakeholder management skills
• Excellent organisational and project management abilities
• Confidence presenting to clients and internal teams
• Ability to manage multiple projects simultaneously
• Solution-oriented mindset with strong attention to detail