Account Manager

Private Advertiser; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Private Advertiser is seeking an Account Manager to manage client relationships, drive account growth, and deliver solutions that enhance the customer experience. You will act as the primary contact for clients, understanding their needs and ensuring satisfaction across services.

The role focuses on developing sales plans, identifying opportunities, and maintaining accurate records, with a strong emphasis on collaboration with partners and stakeholders.

Responsibilities

• Develop sales plans that outline goals, tactics, and timelines for achieving sales targets
• Identify new business opportunities through effective lead generation activities including networking, and industry research
• Conduct market analysis and competitive research to identify opportunities for growth
• Provide regular updates to management regarding sales activities, market trends, and competitive threats
• Perform competitive analysis to understand competitor strengths and weaknesses
• Negotiate pricing with customers to achieve mutually beneficial agreements
• Foster a positive and collaborative team environment
• Build and maintain strong relationships with agents, partners, and stakeholders
• Address customer concerns, resolve issues, and ensure customer satisfaction
• Manage the development and deployment of sales collateral, and branding that support the Business effectiveness
• Maintain accurate records of sales activities, customer interactions, and transactions in the system
• Ensure compliance with company policies and procedures

Job description

We are seeking a dedicated and proactive Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving account growth. You will act as the primary point of contact for our clients, understanding their needs and delivering solutions to enhance their experience with our services.

Key Responsibilities:

Sales Growth and Revenue:

Develop sales plans that outline goals, tactics, and timelines for achieving sales targets

Identify new business opportunities through effective lead generation activities including networking, and industry research.

Conduct market analysis and competitive research to identify opportunities for growth.

Provide regular updates to management regarding sales activities, market trends, and competitive threats.

Perform competitive analysis to understand competitor strengths and weaknesses

Negotiate pricing with customers to achieve mutually beneficial agreements

Foster a positive and collaborative team environment.

Customer Relationship Management:

Build and maintain strong relationships with agents, partners, and stakeholders.

Address customer concerns, resolve issues, and ensure customer satisfaction.

Sales Collateral and Branding:

Manage the development and deployment of sales collateral, and branding that support the Business effectiveness.

Administrative Duties:

Maintain accurate records of sales activities, customer interactions, and transactions in the system.

Ensure compliance with company policies and procedures.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.