Key Account Support Officer Hybrid

Nixil; Australia; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Nixil is seeking a detail-focused Key Account Support Officer to assist client account management and service delivery. You will extract and review account information, ensure accuracy, and provide timely, clear updates to clients and internal teams.

You will work with CRM and business systems, maintain records, and coordinate follow-up actions. Strong Excel skills, attention to detail, and professional communication are essential for success.

Qualifications

• Strong Excel skills with ability to work with reports and data.
• Practical analytical ability to identify errors and missing information.
• Excellent written and verbal communication for client and internal stakeholders.

Responsibilities

• Extract and review client account information and reports from business systems.
• Use Excel to sort, compare, update and interpret account information.
• Identify missing, inconsistent, or unusual information requiring investigation.
• Provide clear summaries and updates to clients and account managers.
• Manage a dedicated client mailbox and respond promptly to enquiries.
• Coordinate follow-up actions across internal teams and track status.
• Maintain accurate CRM records and account updates.
• Assist with client reports, account summaries and internal updates.
• Escalate issues professionally when outside scope.
• Support onboarding, account setup and ongoing service delivery.

Skills

Excel

Analytical thinking

Attention to detail

Communication skills

Client service experience

Time management

Education

Tertiary qualification in business/commerce

Tools

CRM software

Business systems

Job description

Are you highly organised, confident with Excel and skilled at turning account information into clear, practical updates?

We are seeking a detail-focused Key Account Support Officer to support client account management, service delivery and internal decision-making. This varied role offers an even balance between reviewing account information and providing responsive support to clients and internal stakeholders.

You will work with established systems and reports to extract and review information, identify discrepancies and ensure enquiries and follow-up actions are progressed effectively. Full training will be provided on company-specific systems and processes.

About the Role

This is a practical account support and coordination position combining client communication with analytical review. It is not a technical data analyst, sales or business development role. You will not be expected to develop complex analytical models or independently make final decisions regarding client outcomes.

Instead, you will play an important role in ensuring clients and internal teams receive accurate information, clear communication and reliable support.

What You'll Be Doing

• Extract and review client account information and reports from existing business systems.


• Use Excel to sort, compare, update and interpret account information.


• Identify missing, inconsistent or unusual information requiring further investigation.


• Provide clear summaries and accurate updates to clients, account managers and business leaders.


• Manage a dedicated client mailbox and respond promptly to enquiries and requests.


• Coordinate follow-up actions across internal teams and track outstanding matters.


• Help manage client expectations by clearly communicating progress, requirements and next steps.


• Maintain accurate CRM records, system notes, account updates and supporting documentation.


• Assist with client reports, account summaries and internal status updates.


• Escalate issues appropriately and professionally address requests that fall outside the agreed scope.


• Support onboarding, account setup and ongoing service delivery activities.


• Contribute to process improvements where gaps or inefficiencies are identified.

What You'll Bring

• Strong Excel skills and confidence working with reports and account information.


• Practical analytical ability, with the judgement to identify errors, inconsistencies or missing information.


• Exceptional attention to detail and a strong commitment to accuracy.


• Clear and professional written and verbal communication skills.


• Experience responding to client enquiries and managing follow-up actions.


• Strong organisational, administrative and time-management capabilities.


• The ability to coordinate effectively across clients, internal teams and business stakeholders.


• Confidence asking questions, seeking clarification and escalating issues when required.


• A calm composed and service-focused communication style.


• The ability to work within established processes while applying sound judgement.


• Full working rights-Australian Citizenship or Permanent Residency is mandatory.

Experience in client service, account support, administration, operations coordination, portfolio support or project coordination would be highly regarded. Previous experience using a CRM, client database or business system would also be beneficial.

A relevant tertiary qualification in business, commerce, administration, communications, management, operations or a related discipline would be well regarded but is not essential where equivalent experience can be demonstrated.

Why Apply?

• This is an excellent opportunity for someone who enjoys combining analytical thinking with client service. You will join a collaborative environment where your accuracy, communication skills and ability to keep matters progressing will directly contribute to positive client outcomes.