Accident Claims Advisor (12-Month Contract)

Custom Fleet; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

3 days in office

Wellbeing leave

Learning platform access

Job summary

Custom Fleet is seeking an Accident Management Consultant for a 12-month contract. You will be the first point of contact for customers after vehicle accidents, guiding them through lodging insurance claims and managing the process to resolution.

You will deliver high levels of customer service, demonstrate accountability, and work collaboratively with the team. Experience in claims management and insurance is advantageous.

Qualifications

• 2-3 years customer service experience.
• Strong active listening skills and effective communication.

Responsibilities

• Be the first point of contact for accident-related claims.
• Guide customers through the claims process from lodgement to resolution.
• Process motor vehicle accident claims through insurers and clients.
• Manage claims end-to-end and maintain portfolio with timely actions.
• Ensure accurate processing of supplier invoices and data reporting.

Skills

Customer service

Active listening

Communication skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Custom Fleet is seeking an Accident Management Consultant for a 12-month contract. You will be the first point of contact for customers after vehicle accidents, guiding them through lodging insurance claims and managing the process to resolution.

You will deliver high levels of customer service, demonstrate accountability, and work collaboratively with the team. Experience in claims management and insurance is advantageous.