Claims Specialist - Hybrid (12-Month FTC)

Capricorn; Western Australia; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model (3 in, 2 home)

12‑month fixed term

Parental leave benefits

Wellbeing perks and learning benefits

Training and study assistance

Additional benefits (leave, insurances

Résumé du poste

Capricorn is seeking a capable Claims Officer to support Members by managing claims end‑to‑end within a hybrid office/remote setup. You will review documentation, set reserves, engage service providers, and keep all parties informed while adhering to product disclosure statements and RG271 requirements.

The role emphasises accurate file management, strong communication, and collaboration with risk managers and internal stakeholders to control costs and improve service delivery.

Qualifications

• Previous claims experience is required or highly desirable.
• Excellent verbal and written communication skills are essential.
• Strong analytical and negotiation abilities are important for effective claims handling.
• Demonstrated commitment to high-quality customer service.
• High accuracy and the ability to manage multiple tasks within deadlines are required.
• Proactive, with the ability to work independently and take initiative.

Responsabilités

• Manage claims from initial notification through to finalisation.
• Review documentation, set reserves, and coordinate service providers and investigators.
• Process payments and keep Members informed throughout the process.
• Identify claims needing escalation and assist with recoveries where appropriate.
• Support internal procedures and RG271 compliant complaints handling.

Connaissances

Claims experience

Communication (verbal)

Communication (written)

Analytical skills

Negotiation skills

Customer service

Attention to detail

Time management

Initiative

Formation

Tier 1 RG146 qualification

Description du poste

Capricorn is seeking a capable Claims Officer to support Members by managing claims end‑to‑end within a hybrid office/remote setup. You will review documentation, set reserves, engage service providers, and keep all parties informed while adhering to product disclosure statements and RG271 requirements.

The role emphasises accurate file management, strong communication, and collaboration with risk managers and internal stakeholders to control costs and improve service delivery.