2nd-Line Windows Desktop Support Specialist - Flexible Hours

Computacenter; Canberra; On-site; AUD 70,000 - 95,000; Full time

Job summary

Computacenter in Canberra is seeking a hands-on Desktop Support Engineer to provide 2nd line technical support and deliver a great experience for customers.

You will undertake incident and request tasks, be responsible for resolving incidents to SLA, and support both internal and external project managers with project tasks and non-standard requests. You will also assist Level 3 teams and resolve hardware and software issues across laptops, desktops, networks, and peripherals.

Qualifications

• Experience with Windows 10/11 build and registry settings.
• Knowledge of MS Office and Exchange environment is beneficial.
• Familiarity with ITSM tools such as ServiceNow.
• Experience with IT networks (LAN/WAN/Wi‑Fi, DHCP, DNS).
• Good spoken and written English; BPSS clearance or country equivalent.

Responsibilities

• Provide 2nd line incident and request handling to SLA targets.
• Complete assigned tasks within allocated timeframes.
• Support internal and external Project Managers on tasks.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams for major issues resolution.
• Troubleshoot hardware/software issues on laptops/desktops and peripherals.

Skills

Windows OS expertise

Microsoft Office proficiency

English communication

IT service management

Network fundamentals

Customer service

Flexibility in hours

BPSS clearance

Tools

ServiceNow

SCCM/Active Directory

VPN/remote connectivity

Job description

Computacenter in Canberra is seeking a hands-on Desktop Support Engineer to provide 2nd line technical support and deliver a great experience for customers.

You will undertake incident and request tasks, be responsible for resolving incidents to SLA, and support both internal and external project managers with project tasks and non-standard requests. You will also assist Level 3 teams and resolve hardware and software issues across laptops, desktops, networks, and peripherals.